Order To Cash - Dispute Management | 1-3 yrs | Chennai

Roles and Responsibilities

• Manage Order to Cash (OTC) disputes from initiation to resolution, ensuring timely identification and escalation of critical issues.
  
• Collaborate with internal teams such as Sales, Customer Service, and Finance to resolve billing discrepancies and customer complaints.
  
• Analyze OTC data using tools like Cash Applications and Accounts Receivable to identify trends and areas for improvement.
  
• Develop strong relationships with customers through effective communication and issue resolution.
  
• Ensure compliance with company policies and procedures related to order management, cash applications, and dispute resolution.
  

Desired Candidate Profile

• 1-3 years of experience in Order to Cash (OTC) Dispute Management or a similar role.
  
• Strong understanding of Cash Applications, Accounts Receivable, and Order To Cash processes.
  
• Excellent analytical skills with ability to interpret complex financial data.
  
• Effective communication skills for working closely with cross-functional teams.
• Night shift flexibility is mandatory for this role .