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1838 Capgemini Jobs
SLM Reporting & Performance Analytics
6-9 years
Bangalore / Bengaluru
SLM Reporting & Performance Analytics
Capgemini
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Primary Skills
SLA Development:Collaborate with stakeholders to define; document; and negotiate SLAs and key performance indicators (KPIs) based on business requirements and priorities.
Performance Analytics: Should know about the module and have Hands-on experience on PA module in ServiceNow Tool
Secondary Skills
Performance Analysis:Conduct in-depth analysis of service performance data to identify patterns; areas of improvement; and potential risks.
Stakeholder Collaboration:Work closely with cross-functional teams; including IT; operations; and business units; to align SLAs with organizational objectives and ensure that service levels meet business needs.
About The Role :
Escalation Management:Develop and implement procedures for escalating and resolving service-related issues.
Continuous Improvement:Proactively identify opportunities for process improvements and efficiencies in service level management.
Implement best practices and industry standards to optimize service delivery.
Documentation:Maintain accurate and up-to-date documentation of SLAs; KPIs; and related processes.
Ensure that documentation is accessible to relevant stakeholders.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
Capgemini Benefits
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Salary Flexible working Leave Mobility Pension
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Capgemini Bangalore / Bengaluru Office Locations
Bangalore Office
Capgemini, Crescent 2, Prestige Shantiniketan, Sadaramanagala Village, Whitefield Main Road
Bangalore
Karnataka 560048
Karnataka 560048
Bengaluru Office
Capgemini Business Services (India) Limited,
Brigade Metropolis,
Summit Tower ‘A’,
73/1, Garudacharpalya,
Mahadevapura Post,
Whitefield Main Road,
Bengaluru
Bengaluru
560 048
560 048
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