Application Support Engineer - ERP Apps (5-10 yrs)

Job Description :

Our client is an SAAS based services firm focusing on easing day to day activities for Asset Managers by improvising and supporting their Investment Management Platform. They are expanding their Application Support team and looking for candidates with hands on Application Support experience in Java, Linux TomCat Apache and SQL.

Job Responsibilities :

- To perform Tier I and Tier II technical support and troubleshooting enterprise applications

- To Deploy and provide application support for industry leading investment management platform running on Unix/Linux platforms.

- Support tickets, requests and alerts helping increase efficiencies of training and support.

- Work with Monitoring and alerting system

- Work with development teams on the severity of the Issues.

- Provide root cause analysis as required internally.

- Weekend on-call shift on a rotational basis.

Essential Qualification and Skills :

- Computer Science/Engineering background.

- 5+ years of relevant experience in application support for financial services firm.

- Having experience in Application or product support

- Having experience in Java, Linux CentOS and Linux Mint with Bash scripting and SQL

- Preferred to have Apache/Tomcat/Web Services experience

- Troubleshooting experience.

- Jira/Zendesk/Logs experience

- Ability to work remote during off hours and participate in shift rotations