Application Support Engineer - Ticketing System (2-6 yrs)

We are looking for a proactive Application Support Engineer to join our team in Bangalore. The ideal candidate will have 2 to 6 years of experience and will play a crucial role in providing technical support for software applications, ensuring smooth operations, and resolving issues efficiently.

Key Responsibilities :

- Provide comprehensive technical support for enterprise-level applications.

- Troubleshoot and resolve issues related to software applications and systems.

- Work closely with development teams to ensure seamless application performance.

- Monitor and manage application performance to ensure service-level agreements (SLAs) are met.

- Collaborate with cross-functional teams to address technical challenges and ensure timely issue resolution.

- Perform regular system health checks and recommend enhancements to improve performance.

- Document issue resolution processes and create user guides to prevent recurring issues.

- Handle incident management and service requests in a timely and professional manner.

Required Skills :

- 2-6 years of experience in Application Support or a similar role.

- Strong knowledge of application troubleshooting and support.

- Familiarity with SQL databases, Linux/Unix environments, and scripting is a plus.

- Experience with ticketing systems and providing client support.

- Strong communication skills and ability to interact effectively with internal teams and customers.

- Analytical and problem-solving skills with a customer-centric approach.

Preferred Qualifications :

- BE/B.Tech/MCA Degree in Computer Science, Engineering, or similar relevant fields.