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19 e-Hireo Global Solutions Jobs

Application Support Engineer - Troubleshooting (5-9 yrs)

5-9 years

Application Support Engineer - Troubleshooting (5-9 yrs)

e-Hireo Global Solutions

posted 10hr ago

Job Description

Job Title : Support Analyst (Application/Production Support)

Experience : 4 to 8 Yrs

Current and Preferred Location : Bangalore

Notice Period : 15 to 30 days

Mandatory Skills : Windows Server(4+Yrs), SQL, Financial Domain Background.

Current/Previous Employment : Product Based Company

Key Responsibilities :

Database Support :


- Administer, configure, and maintain databases such as SQL (based on the candidate's expertise).

- Ensure the high availability, scalability, and performance of databases in production environments.

- Perform regular database backups, recoveries, and monitor the health of the databases.

- Assist in database schema changes, indexing, and query optimization.

- Manage database security, user roles, and access controls.

Troubleshooting & Issue Resolution :


- Investigate and resolve database-related issues, including performance problems, downtime, and data corruption.

- Collaborate with the team to ensure that database services are optimized for peak performance.

Shift Work :


- Participate in shift work schedules, providing support during different time zones, including evenings and weekends.

- Be available for on-call support for critical database issues.

Financial Domain Knowledge :


- Understand the specific requirements and challenges of managing databases in the financial sector, including compliance and regulatory considerations.


- Assist in financial data queries and reporting to ensure that the financial system is operating as expected.

AWS Cloud Knowledge :


- Work with AWS technologies, ensuring that databases are properly deployed and optimized in the cloud environment (e.g., Amazon RDS, EC2).


- Implement database solutions that scale within the AWS ecosystem.

Communication & Collaboration :


- Communicate effectively with internal teams, understanding database needs and troubleshooting technical problems.

- Prepare and maintain documentation for database configuration, policies, and procedures.

- Provide written and verbal communication in English for reporting issues, solutions, and improvements.

Skills & Qualifications :


Technical Skills :


- Hands-on experience with SQL/ PostgreSQL/ Oracle databases.


- Experience in database including installation, configuration, backup, recovery, and performance tuning.


- Familiarity with Linux/Windows operating systems. Experience with Windows is preferred.


- Knowledge of AWS services and cloud-based database management (e.g., Amazon RDS, EC2, or S3) is a plus.

Domain Knowledge :


- Experience in the financial domain or exposure to financial services is preferred.

- Understanding of regulatory requirements, compliance standards, and data security in the financial industry.

Communication Skills :

- Excellent written and verbal communication skills in English.

- Ability to articulate complex technical issues clearly to non-technical stakeholders.

Other Attributes :

- Willingness to work in shifts to provide round-the-clock support for database systems.

- Strong problem-solving abilities and attention to detail.

- Ability to work independently and as part of a team.


Functional Areas: Software/Testing/Networking

Read full job description

What people at e-Hireo Global Solutions are saying

What e-Hireo Global Solutions employees are saying about work life

based on 9 employees
60%
60%
80%
100%
Strict timing
Alternate Saturday off
No travel
Day Shift
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e-Hireo Global Solutions Benefits

Team Outings
Job Training
Work From Home
Health Insurance
Free Transport
Child care +6 more
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