CLIENT MANAGER

ACCOUNTABILITIES
Develop and maintain professional relations with the client, to ensure smooth operational
service levels are met and client satisfaction is achieved.
Implement and monitor team performance metrics & creating reports.
Demonstrate management skills such as leadership, planning and organization.
Drive sales through marketing companies to ensure SLA are met and targets achieved.
Operate & liaison as the lead point for all clients and marketing companies.
Coordinate with the stakeholders to ensure everything is streamlined and ensure smooth
work process.
Responsible for timeliness and accuracy of reports sent.
Prepare reports & analyse data for senior management.
Arrange trainings external marketing company associates and internal team and ensure they
perform the best.
Travel to cities to meet the client and visit marketing companies to ensure better results.
Pay strict attention to detail & analyse reports to ensure the same is cascaded to all
concerned.
Supervise and coordinate with team members to ensure all deadlines are adhered.

To bring in innovative ideas and optimize processes to ensure faster and reliable growth.
Create and manage growth and operations strategy and act as an interface with the between
the client and the MCs.
Develop new ideas for future offerings with the mission to develop business.
Implement strong processes and drive efficiency to deliver consistency and reliability.
Knowledge on drafting service level agreements & client contracts

QUALIFICATION
Graduate in any discipline
Master degree will be an added Advantage

JOB KNOWLEDGE, SKILLS & EXPERIENCE
Experience and knowledge of the Insurance sector.
Relevant experience in handling operation process and driving sales.
Knowledge of Microsoft office and advanced excel
Good communication & people skills
Organizational/multitasking skills

KEY RELATIONSHIPS/ CUSTOMERS
Marketing companies
Clients