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Cafe Coffee Day

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3 Cafe Coffee Day Jobs

Senior Executive - Guest Relations

2-7 years

Hyderabad / Secunderabad

1 vacancy

Senior Executive - Guest Relations

Cafe Coffee Day

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

As a Senior Executive in Guest Relations, you will play a pivotal role in ensuring a positive and memorable experience for guests. Your responsibilities include managing guest interactions, addressing inquiries and concerns, and coordinating services to enhance guest satisfaction. This role requires strong interpersonal skills, attention to detail, and a commitment to delivering exceptional customer service.
Key Responsibilities:
Guest Interaction:
Greet and welcome guests in a friendly and professional manner.
Engage with guests to understand their needs and preferences.
Inquiry Handling:
Respond to guest inquiries through various channels, including in-person, phone, and email.
Provide accurate information about services, facilities, and policies.
Issue Resolution:
Address and resolve guest concerns or complaints promptly and effectively.
Collaborate with relevant departments to ensure quick resolution.
Coordination of Services:
Coordinate special requests, amenities, and services for guests.
Liaise with other departments to fulfill guest needs, such as room preferences or event arrangements.
Check-In and Check-Out:
Facilitate the check-in and check-out processes efficiently.
Ensure accurate billing and payment procedures.
Guest Feedback:
Collect and analyze guest feedback to identify areas for improvement.
Implement measures to enhance overall guest satisfaction.
VIP Guest Handling:
Provide personalized services to VIP guests, including special arrangements and amenities.
Anticipate and fulfill the unique needs of VIP guests.
Promotions and Packages:
Promote and upsell hotel amenities, packages, and loyalty programs.
Provide information about current promotions and discounts.
Event Coordination:
Assist in coordinating events, conferences, and special occasions for guests.
Ensure seamless execution and guest satisfaction during events.
Training and Development:
Train and mentor junior staff in guest relations and customer service.
Provide guidance on best practices and service standards.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Senior Executive roles with real interview advice

Top Cafe Coffee Day Senior Executive Interview Questions

Q1. Do you know about Food Standards -SQF ?
Q2. What strategies do you plan to implement for the growth of the cafe?
Q3. How do you plan to manage waste and control cash effectively?
View all 25 questions

What people at Cafe Coffee Day are saying

3.9
 Rating based on 29 Senior Executive reviews

Likes

Good very good

  • Salary - Excellent
  • +6 more
Dislikes

Impossible to dislike

Read 29 Senior Executive reviews

Senior Executive salary at Cafe Coffee Day

reported by 112 employees with 1-10 years exp.
₹1.8 L/yr - ₹7 L/yr
18% less than the average Senior Executive Salary in India
View more details

What Cafe Coffee Day employees are saying about work life

based on 1.5k employees
61%
37%
49%
88%
Flexible timing
Rotational Shift
Within city
Day Shift
View more insights

Cafe Coffee Day Benefits

Job Training
Health Insurance
Soft Skill Training
Cafeteria
Free Transport
Team Outings +6 more
View more benefits

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