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System Support Engineer
Cadfem Engineering Services
posted 15d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
-Timely and effective resolution of application-related incidents.
-Minimizing the impact of incidents on business operations.
-Meeting or exceeding defined service level agreements (SLAs) for incident response and resolution.
-Ensuring the availability and stability of applications by performing routine maintenance activities.
-Proactively identifying and addressing potential issues before they impact users.
-Keeping the application software up to date by applying patches, updates, and security fixes.
-Providing timely and accurate support to users by addressing their queries, issues, and requests related to applications.
-Assisting users in troubleshooting problems and guiding them on the effective use of applications.
-Creating user documentation to improve their proficiency in using the applications.
-Participating in the planning and implementation of application changes, upgrades, or migrations.
-Conducting impact assessments and risk analysis to ensure smooth and successful change implementation.
-Communicating changes to relevant stakeholders and managing any associated risks or issues.
-Identifying areas of improvement in application support processes, tools, or workflows.
-Suggesting and implementing enhancements to improve efficiency, effectiveness, or user experience.
-Monitoring and analyzing application support metrics to measure performance and identify improvement opportunities.
-Collaborating with cross-functional teams, such as developers, infrastructure teams, and business stakeholders, to ensure effective application support.
-Maintaining regular and transparent communication with users, stakeholders, and team members regarding application updates, incidents, and changes.
-Building and maintaining positive relationships with internal and external stakeholders
Requirements
Requirements
-Technical Knowledge
-Troubleshooting Skills
-Incident Management
-Communication Skills
-Customer Service Orientation
-Adaptability and Learning Agility
-Collaboration and Teamwork
-Time and Task Management
Employment Type: Full Time, Permanent
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What people at Cadfem Engineering Services are saying
What Cadfem Engineering Services employees are saying about work life
based on 7 employees
Flexible timing
Monday to Friday
Within country
Day Shift
Cadfem Engineering Services Benefits
Job Training 
Team Outings 
Work From Home 
Education Assistance 
Soft Skill Training 
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