Service Manager

• Customers who own the engines give call for service support warrantee support . all the calls need to be attended and priority wise allocation of engineers for visiting these customers have to be done daily.
• Spares and service support for the customers have to be ensured
• Monitoring for engineer performance and daily working and reports to be scrutinised and daily progress of work needs to be monitored
• Business growth needs to be ensured
• Reports to be maintained and submitted to principals as per needed
• Fleet customers relation and customer satisfaction needs to be monitored and adhered .
• Business growth visits to be done and also customer visits where issues need to be attended for customer relations .
• Monitor services in our GOA and KOLKATA offices
• Would be designated as Manager - service commercial and back office and service engineers ( approx. 12 to 15 ) would be reporting to him her
• Excel,Emails,MS office,powepoint,computer

Exp.- 12 yr above