IT Support Engineer Opening For Pune location

Roles & Responsibilities:

• Passionate for documentation and automation. We have a strong culture of replacing manual processes with repeatable automation
• Broad understanding of and experience with managing corporate network and office setup and network
• Able to put in place IT best practices like procuring hardware, user provisioning/management and configuration management
• Experience with managing and optimizingsing office infrastructure spending and tracking OKRs or similar metrics.
• Familiarity with configuration and management of Layer 2/Layer 3 physical network infrastructure
• Familiarity in network management, DNS management, switch configuration, VLAN, security and best practices, VPN access, QoS, variety of protocols, and internet connectivity, Office WiFi management
• Familiar with Apple HW, setup and management.
• A positive attitude (Can do!) and an ability to work with multiple competing demands on your time
• End-to-end support our Pune offices users community
• Familiar with ticketing systems - JIRA, Zendesk, Salesforce, Confluence, etc.).

Preferred Skills & Qualifications:

• 5 to 10 years of experience as an IT support engineer
• Experience with Linux administration (CentOS and Ubuntu preferred)
• Experience with Google Suite of tools, MS Office tools,
• Comfortable with industry standard practices related to security
• Experience with alerting systems, monitoring tools and performance metric-gathering tools
• Knowledge of OpenStack, KVM, VMware or Docker are desirable