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West Pharmaceutical Services

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3.9

based on 56 Reviews

1 West Pharmaceutical Services Business Support Job

Sr. Business Support - Sampling

West Pharmaceutical Services

3.9

based on 56 Reviews

2-6 years

Hyderabad / Secunderabad

1 vacancy

Sr. Business Support - Sampling

West Pharmaceutical Services

posted 4mon ago

Job Role Insights

Flexible timing

Key skills for the job

Healthcare MS Office Printing CRM Order Management Order Processing

+ 1 more

Job Description

JOB SUMMARY

The candidate will be the local point of contact for all sampling requirements and activities in India. The candidate is responsible to ensure compliance and timely processing of all sample requests. The candidate will also manage and maintain samples inventories.

Essential Duties and Responsibilities

Manage the sample request process of West products to ensure compliance and timely dispatch of marketing samples to customers. Duties may include but is not limited to:
- Organize and coordinate routine sample requests
- Verify and ensure requests raised in CRM system are filled correctly and supporting documents provided
- Timely fulfilment of sample requests
- Maintain record of sample dispatch details
- Manage and maintain records of samples inventories.
- Re-stock inventories with relevant plants as necessary.
- Prepare monthly samples dispatch report
Support all local promotional activities and materials (e.g. exhibitions, promotional samples, brochures etc.)
In collaboration with Customer Success (Order Management) and Warehouse teams, coordinate logistics arrangements for all sample requests - receiving, retrieving, repacking, dispatch (courier) and tracking of shipment and/or dispatch statuses in a timely manner

Support marketing activities whenever required. Other duties as assigned

Quality : The job holder is aware of his/her special responsibility for quality and conducts his/her activities in accordance with the Company quality policy at all times.

- Ensure that all the documentation is handled in accordance with GMP requirements
- Ensure that PO/ PR are raised according to all applicable financial procedures.
- Ensure that all operations in your area of responsibilities are compiled as per GMP , ISO 9001, ISO 15378, ISO 14971 ISO 13485 (as per current version) etc.

SOI: The job holder of all relevant SOPs as per Company as they are related to the position covered by this Job Description.

Safety: The job holder is aware of his/her special responsibility towards health and safety in accordance with the company s safety policy at all times.

- Proper use of Personal Protective Equipment (PPE).
- Work safely by not causing unsafe conditions or doing unsafe acts.

Lean: Support and contribute actively in Lean sigma programs and activities towards delivery of the set target.

- Switch off the machinery if it is not operating; or Switch off the lights and air conditioning if you are the last person to leave the premise.
- Simplify processes and improvements; reduce printing or photocopying; use recycle papers.

BASIC QUALIFICATIONS

Education

Education Level

Education Details

Required/
Preferred

Bachelors Degree

Degree in related discipline

Required

Work Experience

Experience

Experience Details

Required/
Preferred

Minimum 3-5 years ( Assoc )

E xperience in order processing / logistics coordination / sales administration

Required

and

Prior experience in samples delivery and / or administration would be highly advantageous

Preferred

Preferred Knowledge, Skills and Abilities

Meticulous and organized
Good verbal and written communication skills in English
Proficient in MS office applications - Outlook, Excel, PPT
Strong customer-oriented mindset
Team player who can perform work independently with strong follow up skills

Travel Requirements

Estimated Amount

Must be able to travel up to 10 % of the time domestically

Physical Requirements

Job Demand Classification

Details

Sedentary

exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to life, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Additional Requirements

Must be able to work in a sedentary work environment.
Must be able to communicate effectively, speak in front of groups, express exchange ideas and understand direction.
Maintain the ability to work well with others in a variety of situations.
Able to multi-task, work under time constraints, problem solve, and prioritize.
Able to learn and apply new information or new skill

The job description reflects the general details considered necessary to describe the principal functions of the job identified and shall not necessarily be construed as a detailed description of all the work requirements that may be inherent in the job. West Pharmaceutical Services is an Equal Opportunity Employer.

Employment Type: Full Time, Permanent

Functional Areas: HR & Admin

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