User Support inbound Voice Operation

Business Theka is looking for User Support inbound Voice Operation to join our dynamic team and embark on a rewarding career journey

A customer support role typically involves assisting customers with inquiries, resolving issues, and improving overall customer satisfaction.

Duties may include:

• Responding to customer inquiries via phone, email, or live chat
• Troubleshooting technical problems and providing solutions
• Recording and updating customer information in databases
• Escalating complex issues to higher levels of support
• Maintaining a high level of knowledge about company products and services
• Providing exceptional customer service and building positive relationships with customers
• Collaborating with other teams to resolve customer issues and improve processes
• Staying current with industry developments and updates to company policies
• Continuously seeking ways to improve customer experience and overall satisfaction.

Qualifications:

• Excellent written and verbal communication skills
• Strong problem-solving and decision-making abilities
• Ability to multitask and prioritize tasks effectively
• Knowledge of customer service principles and practices
• Previous experience in a customer support role
• Familiarity with CRM software and ticketing systems
• Positive attitude and a desire to help customers.