A Business Manager is a professional who is responsible for leading and supervising employees to ensure productivity efficiency of sales team and providing direction on how best to handle different tasks while maintaining client satisfaction. Business Managers help implement strategies that will help generate revenue or profitability.
Roles & Responsibilities:
Key Performance: Meet KRA and SLA targets, Key Stakeholders, Direct Reports, Client Compass Team, Vendor staff Operations Reporting Prepare monthly, quarterly and year to date operational reporting services that summarizes the operational and financial performance results. Weekly Monthly summary of incident reports and status of all action items where abnormal incidents have resulted in downtime or impacted threatened Client Management or facilities availability.
Finance Management: Actively work to ensure that the site s & branch financial operations are meeting or exceeding targets and control requirements.
People Management: Manage and coach team Develop and sustain a high quality well motivated team Ensure high staff morale, trust and work ethics Build and maintain an environment that supports teamwork.
Client Stakeholder Management: Client Stakeholder Management Proactively engage stakeholders to ensure that on site client s expectations are met Build and develop effective client stakeholder relationships across multiple levels of the organization On site key point of contact for Facilities in the client s premises.
Procurement & Vendor Management: Ensure vendors are well managed, delivering services on time and within budget Ensure that vendor procurement processes comply with agreed client procurement guidelines as well as Plan and manage all contracts to ensure that they are professionally delivered at the right costs Ensure expiry of contracts are well.
Prerequisites:
Sound knowledge and experience of working with food, technology and leverage people.
Results Oriented, be accountable and hold accountable.
Proven experience in managing successful teams in a similar environment.
Basic Food Hygiene certificate.
Excellent financial and application acumen.
Self-motivated, agile and ability to adapt to a changing environment.
Overall 10 +years experience with minimum 3 years in a similar role.