Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 7L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 8L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 1L+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

205 Business Excellence Jobs

HR Service Delivery Analyst

Accenture Solutions Pvt Ltd

3.8

based on 57k Reviews

3-5 years

₹ 4.1 - 8L/yr (AmbitionBox estimate)

Mumbai

HR Service Delivery Analyst

Accenture

posted 14d ago

Job Role Insights

Key skills for the job

Clinical Data Management Recruitment Workday HR Operations Human Resource Management Payroll

+ 8 more

Job Description

Skill required: Employee Services - Employee and Labor Relations

Designation: HR Service Delivery Analyst

Qualifications:Any Graduation

Years of Experience:3 to 5 years

What would you do? This role involves a deeper understanding of the Employee & Org data management process and leveraging expertise to solve specific problems related to workforce management. The role includes training and developing the team s functional knowledge, administering satisfaction surveys, and providing general support to client employees and communication.

Process Support:oRead, understand, and analyze client processes as a subject matter expert.oExecute processes accurately and timely as a hands-on processor.oMaster the given process and help team members overcome process-related queries.oEscalate issues and seek advice when faced with complex problems.oPay close attention to the quality of written and verbal English skills within the team.oCreate logical plans, realistic estimates, and schedules for activities or project segments.oEnsure LWIs are followed and updated regularly and train team members on process updates.oEnsure process controls are followed; maintain, validate, and update process documentation to ensure compliance.oPerform â"Root Cause Analysisâ" on issues faced and suggest appropriate corrective actions.oPropose process improvement ideas to reduce time, improve accuracy, or enhance controls.oParticipate in Knowledge Transfer of any process/client and acquire in-depth knowledge as an SME.oParticipate in various internal or client initiatives related to the process.oUnderstand existing performance metrics, how they are measured, and improve the measurement system.

Team Support:oPlan proper allocation of work.oSupport Team Lead / Manager with daily stats/reporting and MOS.oUpdate process metrics daily and maintain MIS.oBe available on the floor to resolve process-related issues.oParticipate in team-building activities and organizational initiatives.oComplete training needs analysis for the team through quality reports and knowledge tests.oFollow the Quality Check and Audit mechanism within the process to ensure delivery on SLAs.oEnsure and maintain the security and confidentiality of client data.oAssist in training/educating team members on learning and acquiring skills in the process.

What are we looking for?

Adaptable and flexible

Problem-solving skills

Agility for quick learning

Written and verbal communicationFunctional Competencies:

Knowledge of Employee & Org data management processes (New Hires, Exit, Job data changes, etc.).

Strong MS Office and Excel skills.

Strong command of written and verbal English language.

Proficient with Business Excellence Practice.

Roles and Responsibilities:

In this role you are required to do analysis and solving of lower-complexity problems

Your day to day interaction is with peers within Accenture before updating supervisors

In this role you may have limited exposure with clients and/or Accenture management

You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments

The decisions you make impact your own work and may impact the work of others

You will be an individual contributor as a part of a team, with a focused scope of work

Please note that this role may require you to work in rotational shifts

Qualifications

Any Graduation

Employment Type: Full Time, Permanent

Read full job description

Accenture Interview Questions & Tips

Prepare for Accenture roles with real interview advice

What people at Accenture are saying

3.3

Rating based on 65 HR Service Delivery Analyst reviews

Anonymous · Customer Success, Service & Operations in Bangalore / Bengaluru

Likes

Everything is great when the client is great

Salary - Good

+2 more

Dislikes

A bad client gurantees and indicates obstacles in your career coz management is not able to handle the tantrums of the client

Read 65 HR Service Delivery Analyst reviews

HR Service Delivery Analyst salary at Accenture

reported by 782 employees with 2-11 years exp.

Unlock

₹3 L/yr - ₹11 L/yr

6% more than the average HR Service Delivery Analyst Salary in India

View more details

Compare Accenture with

TCS

3.7

Compare

Cognizant

3.7

Compare

Capgemini

3.7

Compare

Infosys

3.6

Compare

Wipro

3.7

Compare

Genpact

3.8

Compare

LTIMindtree

3.8

Compare

Deloitte

3.8

Compare

IBM

4.0

Compare

Nagarro

4.0

Compare

Tech Mahindra

3.5

Compare

Amazon

4.1

Compare

Google

4.4

Compare

PwC

3.4

Compare

NTT DATA, Inc.

4.0

Compare

Mphasis

3.4

Compare

Ernst & Young

3.4

Compare

HCLTech

3.5

Compare

JPMorgan Chase & Co.

4.0

Compare

Microsoft Corporation

4.0

Compare