Business Analyst

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.  

Management Trainee or Asst Manager – Customer service, Voice Operations  Position Overview:   Key Responsibilities Team Leadership and Development •    Lead and inspire a high-performing team responsible for delivering exceptional customer support. •    Use live and legacy reports, tools, and systems to monitor team performance and identify areas of improvement in real-time. •    Coach team members of varying skill levels, focusing on skill development for poor performers while inspiring top performers to achieve greater heights. •    Provide hands-on guidance through a "show me rather than tell me" approach to build team independence and confidence. •    Foster a culture of continuous learning by turning daily customer interactions into opportunities for growth and improvement.

Qualification Minimum Qualifications •    Any graduate •    Relevant experience im managing teams in a contact centre, BPO, or vendor management environment. •    Fluency in English (verbal and written). •    Strong knowledge of solution design processes, operating models, and contact centre technology. Must have worked & should be comfortable with

Preferred Qualifications •    Experience in the cryptocurrency industry. •    Familiarity with lean methodologies, such as Kaizen, or customer-centric improvement programs.

  Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . 

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training