IT Operations Analyst - Business Templates

"Jobs and careers with Buro Happold - Your next roleReporting to the Global IT Service Manager at our UK headquarters, the IT Operations Analyst - Business Template will provide comprehensive global software support to the business.

This role is inherently varied, with typical responsibilities including:Manage and maintain a pipeline of template changes and requirements Work with the key stakeholders to prioritize and build a short/medium/long-term view of requirements/changes to business templatesCommunicate and update the stakeholders by holding regular pipeline review sessionsMaintain and update the business templatesWork with the third-party developer to resolve any template issues which are outside of the capabilities of the available internal resource.

You will be responsible for supporting/updating/maintaining the key Microsoft Word, Excel & PowerPoint business templates used by our global end-users which are used extensively for bidding & Projects You will be a part of 2nd line support team following ITIL practices.

The team will be focused on the delivery of business as usual IT activities.

The successful candidate will have a core focus on managing and working with the stakeholders & development partner to maintain, prioritize, and manage changes & enhancements to our business templates whilst ensuring governance and version control are maintained.

Supporting our users across the local region is an important customer-facing support role.

We are looking for a dynamic self-starter who is resourceful and works well under pressure with 3 to 4 years of core IT Operations experience in end-user support and global IT Operational support.

Your skills and experienceGood knowledge/Experience of supporting Microsoft Office products Word, Excel, and PowerPoint especially from a template management perspective.

Preferably experience in VB/VBA development within Microsoft Office Good communication/stakeholder Management skillsOrganised and proactive approach to managing system changesA Bachelor s degree in Computer Systems or a closely related fieldThree years of increasingly responsible experience in an information technology environment.

Demonstrated knowledge of systems analysis and information technology principles;application support, end-user support, etc);Customer service-minded and solutions-oriented;Ability to exercise substantial judgment and work with limited supervision.

Ability to handle multiple tasks and prioritize based on criticality Excellent written, verbal, interpersonal, and problem-solving skills.

What we offer youBring your knowledge and expertise to one of the world s most respected consultancies.

Competitive salary and benefits package including Annual Discretionary Bonus, Comprehensive Health Insurance Scheme for both you and your family, Group Personal Accident CoverOur 5-day workweek policy supports work-life balance, ensuring you have time to relax and recharge.

A strong commitment to your continuous development.

Whatever stage in your career, we have a learning and development program that will enable and empower you Benefit from our Employee Referral Bonus, rewarding you for bringing talented candidates into our foldA commitment to your well-being through a comprehensive Employee Assistance Programme (EAP) and wellness initiatives designed to support your mental and physical healthBack to Work Program for Women - Swam Siddha - Were committed to empowering women, facilitating seamless re-entry into the workforce through our dedicated programEngage with our vibrant community through the Young Employees Forum, Diversity and Inclusion Forum, and BH Womens Network, fostering a supportive and diverse workplace cultureMake a difference in the world with our Share Our Skills (SOS) program, offering opportunities to support local communities and those in need globally.

An International Culture that wherever your career takes you at Buro Happold, you won t be far from the exceptional.