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NatWest Services

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4.0

based on 1 Review

99 NatWest Services Jobs

Production Management Analyst

National Westminster Bank (NatWest)

4.0

based on 1 Review

4-8 years

Chennai, Bangalore / Bengaluru

1 vacancy

Production Management Analyst

NatWest Services

posted 9hr ago

Job Role Insights

Key skills for the job

Customer Service Production Management Application Support Compliance Reconciliation Application Management

+ 2 more

Job Description

Join us as a Production Management Analyst

We ll look to you to play a key role in supporting the provision of day-to-day technology based services
You ll be delivering production management for relevant platforms, activities and processes relating to your area of specialist knowledge, within predefined end-to-end processes
This is an opportunity to gain valuable exposure as well as the chance to develop your skills in a collaborative and cohesive working environment
Were offering this role at associate level

What youll do

As a Production Management Analyst, you ll be building relationships with internal and external stakeholders involved in the production management within your area of technical knowledge. You ll be acting as a point of customer contact and first or second level support using request fulfilment processes.

Additionally, you ll be providing solutions for applications management to ensure availability for business use as per agreed service level expectations.

You ll also be:

Identifying areas where service and robustness could be improved, through the detailed analysis and diagnosis of re-occurring platform and service incidents
Participating in the on-going evaluation and analysis of current capacity to provide required performance
Helping to develop colleagues by sharing experiences, expertise and specialist knowledge
Supporting the delivery of application management and application support
Supporting the application of controls and constantly reviewing, primarily against SOX controls to ensure full compliance to all policies and regulatory obligations

The skills youll need

We re looking for someone with technical knowledge and experience, including platform, technology, products and domains. You ll additionally need knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment.

You ll also demonstrate:

Knowledge and experience in m arket data reconciliation, d ata invoice queries and dispute resolutions
Excellent stakeholder management and communication skills
The ability to prioritise and multitask
A keen eye for detail

Employment Type: Full Time, Permanent

Read full job description