Guest Relation Executive

Position: Guest Relations Executive
Location: Ahmedabad , Gujarat

Job Summary:

The Guest Relations Executive (GRE) is responsible for ensuring exceptional customer service and enhancing the guest experience. The role involves welcoming guests, addressing inquiries, resolving complaints, and maintaining a high standard of hospitality to create a positive and lasting impression.

Key Responsibilities:

Guest Experience & Customer Service:

• Greet guests warmly and ensure a smooth check-in/check-out process.
• Assist guests with inquiries, special requests, and service-related concerns.
• Maintain a positive and professional demeanor while handling complaints and ensuring swift resolution.
• Offer personalized services and recommendations to enhance the guest experience.

Operations & Coordination:

• Collaborate with various departments (housekeeping, F&B, reservations) to meet guest expectations.
• Maintain updated records of guest preferences, feedback, and special requests.
• Ensure all VIP and special guests receive personalized attention.
• Manage reservations, appointments, and follow up on guest requests efficiently.

Communication & Problem Solving:

• Respond promptly to guest emails, calls, and messages regarding bookings or concerns.
• Communicate effectively with the team to ensure seamless service delivery.
• Address and resolve guest complaints in a professional manner, escalating issues when necessary.

Reporting & Administration:

• Maintain detailed logs of guest feedback, complaints, and service improvements.
• Prepare daily reports on guest interactions and concerns for management review.
• Ensure compliance with company policies and hospitality standards.

Qualifications & Skills:

• Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field.
• Proven experience in a similar customer service or hospitality role.
• Strong communication and interpersonal skills.
• Problem-solving ability with a guest-focused approach.
• Proficiency in MS Office and hotel management software (if applicable).
• Fluency in [specify languages required].

Preferred Qualities:

• A friendly, welcoming personality with a professional demeanor.
• Ability to multitask and work under pressure in a fast-paced environment.
• Strong organizational skills and attention to detail..