Captain

Job Title: Captain

Location: Burma Burma Restaurant & Tea Room

Reports To: Restaurant Manager

Job Type: Full time

Job Summary:

We are looking for an experienced and dynamic Captain to lead our front-of-house team in delivering exceptional dining experiences. As a Captain, you will oversee the service of guests, manage the dining floor, and ensure smooth operations during service. You will act as a liaison between the kitchen and the front-of-house staff, ensuring that all guests needs are met with professionalism and efficiency. If you're a natural leader with a passion for hospitality, we'd love to have you join our team!

Key Responsibilities:

• Guest Service Excellence:
  Greet and seat guests with a warm, professional demeanor, ensuring they feel welcomed and valued. Address any guest concerns or special requests promptly and efficiently.
  
• Supervision & Leadership:
  Oversee and coordinate the activities of servers, bussers, and other front-of-house staff, ensuring they are providing excellent service and adhering to restaurant standards.
  
• Order Management:
  Take and deliver food orders to guests in a timely manner. Ensure accuracy and quality control for all orders, coordinating with the kitchen staff to address any special requests or dietary restrictions.
  
• Table Management:
  Manage seating arrangements to maximize the flow of the dining room and ensure efficient use of tables. Monitor the pacing of service to ensure guests are being served in a timely manner.
  
• Training & Mentorship:
  Train and mentor new staff members, providing guidance on service standards, customer interactions, and product knowledge.
  
• Communication:
  Serve as the main point of contact between front-of-house and back-of-house staff, ensuring smooth communication regarding guest orders, food preparation, and special requests.
  
• Guest Relations:
  Build rapport with regular guests, identify opportunities to exceed guest expectations, and help create a memorable dining experience.
  
• Maintain Cleanliness & Organization:
  Ensure the dining area is clean, organized, and properly set up for service. Ensure all front-of-house staff is following health and safety regulations.
  
• Sales & Upselling:
  Help drive sales by recommending menu items, wine pairings, and special promotions, ensuring guests are fully aware of the offerings.
  

Qualifications:

• Previous experience in a supervisory or leadership role in a restaurant or hospitality setting is preferred.
• Strong knowledge of food and beverage, including wine and cocktail pairings.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and remain calm under pressure.
• Strong problem-solving skills and the ability to think quickly on your feet.
• Ability to lead by example, motivating and inspiring the team.
• Availability to work flexible hours, including evenings, weekends, and holidays.

• How to Apply:

Please submit your resume hr.ahmedabad@burmaburma.in