ServiceNow Developer - ITSM Module (5-8 yrs)

Position : ServiceNow Developer

Location : Pan India

Experience : 5-8 Years

Job Description :

We are seeking a skilled ServiceNow Developer to join our team. The ideal candidate will have a strong background in ServiceNow development, implementation, and support, along with a deep understanding of IT service management (ITSM) processes.

Key Responsibilities :

- Design, develop, and implement ServiceNow applications and modules based on business requirements.

- Customize and configure ServiceNow platform features, including workflows, forms, and reports.

- Integrate ServiceNow with other systems and applications using APIs, web services, and other methods.

- Develop and maintain ServiceNow scripts, including business rules, client scripts, and script includes.

- Collaborate with cross-functional teams to gather and analyze requirements and translate them into technical solutions.

- Troubleshoot and resolve incidents and service requests related to ServiceNow applications.

- Conduct system testing, user acceptance testing (UAT), and performance testing.

- Provide training and support to end-users and stakeholders on ServiceNow functionalities.

- Stay updated with the latest ServiceNow features, updates, and best practices.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or a related field.

- 5-8 years of experience in ServiceNow development and administration.

- Strong knowledge of ServiceNow ITSM modules (Incident, Problem, Change, Service Catalog, etc.).

- Proficiency in JavaScript, HTML, CSS, and AngularJS.

- Experience with ServiceNow integrations using REST/SOAP APIs.

- Familiarity with ServiceNow update sets and versioning.

- Strong problem-solving skills and ability to work independently and in a team environment.

- ServiceNow Certified Developer or Certified System Administrator is a plus.

Preferred Skills :

- Experience with Service Portal and mobile application development in ServiceNow.

- Knowledge of ITIL processes and frameworks.

- Ability to manage multiple tasks and prioritize effectively.