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5 Bungie Jobs

Contract Technical Community Manager

Bungie

3-8 years

Remote

1 vacancy

Bungie

posted 11hr ago

Job Role Insights

Key skills for the job

Flex Salesforce Outsourcing Technical Writing Social Media Marketing Public Relations

+ 4 more

Job Description

Interact directly with players through digital mediums in the online places where they thrive.
Support the community team in partnering with developers to align on development realities and possibilities and explore opportunities to improve the player experience.
Applies discipline expertise and product familiarity to discover, troubleshoot, escalate, and resolve player-impacting issues
Coordinate with external outsourcing teams and volunteer moderators to help escalate issues
Ownership of time-sensitive social media comms regarding game issues, updates, and community interactions
Regular stakeholder in cross-team crafting of player-facing messaging
Create and maintain long-form player-facing knowledge bases and blog posts
Supports team in tracking and executing GDPR related requests
Ritual participation in Live Triage as a Community representative
Participate in internal play tests to give feedback with knowledge of community reactions.
Monitor player conversation, triage player reports, create/escalate high-impact bugs, and curate internal and player-facing known issues list
Collaborates with Test and Communications to identifying and analyze player sentiment trends and impact of recurring issues
Deliver data informed and anecdotal reports on sentiment and trending community conversations to internal stakeholders and present findings to studio leadership.
Source, analyze, and organize player feedback for internal distribution.
Work with marketing and PR teams to identify and amplify community leaders.
Provide stakeholders and release marshals critical context on the player experience to guide prioritization of game fixes in a live service environment
Collaborates within the Community Team to provide valuable insight into the player experience regarding sentiment to key stakeholders
Creation and maintenance of documentation to facilitate info-sharing, training & onboarding, vendor ramp-up, etc.
Maintains brand, franchise, and player voice across multiple owned channels
As needed, draft relevant content for the Bungie Blog to educate, inform, and celebrate the community.

REQUIRED SKILLS

Experience managing established or emerging gaming communities
Excellence in written and verbal communication for both public facing and internal communications
Proven track record for enabling virtual conversations and empowering teams of outsourcers and volunteers
Ability to thrive in an environment of constant change and unpredictability
Strong insights for building and structuring online interactions
Proven track record and enthusiasm for enabling and measuring proactive and reactive public conversations in a live game service environment
Ability to use Zendesk, Salesforce, or equivalent ticketing system tools
Strong technical writing skills and the ability to breakdown issues into easy to reproduce steps

NICE-TO-HAVE SKILLS

Bachelor s Degree: Communications, Public Relations, Marketing, Writing, or equivalent life experiences
Deep familiarity with video games industry and game as a service, MMO, FPS, Extraction Shooters, etc.
Deep familiarity with the Destiny Community
Some familiarity with Bungie as a studio and it s past adventures
Some form of opinion on Bread related products
Experience as a public speaker, content creator, community representative or host of live content

Employment Type: Full Time, Permanent

Read full job description