Coordinate, schedule, and oversee long-term, mid-term, and near-term deployment activities.
Identify potential scheduling and coordination issues, proactively resolving them to avoid delays.
Collaborate with developers, testers, site staff, installation teams, and other stakeholders to ensure deployment schedules and expectations are met.
Monitor deployment progress and provide regular updates to stakeholders.
Investigate root causes and work with cross-functional areas to provide analysis and recommendations for improvement in business operations.
Ensure adherence to timelines, quality standards, and project objectives.
Assist in the development of deployment strategies and processes to optimize efficiency.
Work with team members to troubleshoot complex issues and work with lower-tier support on escalations
Assist with ongoing cross-training for Live Operations team members
Develop tools and scripts to assist with routine maintenance tasks, primarily with Ansible
Support for all related products and triage any issues that come up
Maintain documentation of systems and processes
REQUIRED SKILLS
Organizational skills with the ability to manage multiple projects and priorities
Experience in identifying and resolving scheduling and coordination issues
Excellent communication and collaboration skills to work effectively with cross-functional teams
Attention to detail and a proactive approach to problem-solving
Experience working with customers of different technical and non-technical backgrounds to help them navigate technology and achieve their goals
Willingness to be part of a we culture where you work well with others to reach common goals - teams are stronger than heroes is one of Bungie s core values
Managing medium-complexity projects with multiple team members and stakeholders
Knowledge of datacenter and live production best practices and experience working in live high availability customer-facing production environments
NICE-TO-HAVE SKILLS
Automation administration at scale, experience with package and source management, security best practices, performance tuning, and troubleshooting
Familiar with SDLC, CI/CD, Git workflows
Familiarity with various network hardware (Cisco, Juniper, A10, Arista, Palo Alto, etc.)