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Marathon Global Community Lead
Bungie
posted 11hr ago
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Key skills for the job
Job Description
- Partner with developers as a community expert to help the team explore opportunities to improve the player experience and respond to player feedback.
- Manage and mentor other members of the community team.
- Collaborate with Technical Community Managers to identify and address player-facing issues.
- Coordinate with other marketing leads to support and amplify the release of official Marathon marketing assets and global campaigns
- Create messaging that can resonate to audiences globally as well as collaborate and support the International Publishing team on regional-specific projects and activations.
- Represent and include the community team in internal conversations to represent the player base and offer community-informed input on how to enhance the player experience.
- Deliver data informed and anecdotal reports on sentiment and trending community conversations to internal stakeholders and present findings to studio leadership.
- Create and manage processes for community team to source, analyze, and organize player feedback for internal distribution.
- Respond and Engage with the community in a timely, empathetic, and professional manner
- Coordinate with trust and safety teams to ensure a safe and inclusive environment for our player community to thrive.
- Creates presentations and reporting to represent player trends narratives in live operations meeting with Development and Franchise Leadership.
- Draft relevant communications to educate, inform, and celebrate the community.
- Oversee planning of community driven campaigns, competitions, including livestreams, Q&A sessions, short form video, and more
REQUIRED SKILLS
- 7+ years of industry experience managing a passionate gaming community.
- Experience leading a team or managing others.
- Excellence in written and verbal communication for both public facing and internal communications.
- Flexibility with scheduling to accommodate international collaboration across many time zones.
- Strong insights for building and structuring online interactions in a professional, team-oriented way.
- Ability to create data informed reports on sentiment and utilize social listening tooling.
- Proven track record and enthusiasm for enabling and measuring proactive and reactive public conversations in a live game service environment.
NICE-TO-HAVE SKILLS
- Bachelor s Degree: Communications, Public Relations, Marketing, Writing
- Deep familiarity with video games industry and live service games, MMO, FPS, etc.
- Familiarity with the Destiny Community
- Some familiarity with Bungie as a studio and its past adventures
- Comfortable hosting or being on camera
Employment Type: Full Time, Permanent
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