Customer Solutions Design Analyst

The Customer Solutions Design Analyst assists the creation of end-to-end technical designs and solutions which meet customer needs.

1.Assists the capture of customer technical requirements and translates it into solution designs in accordance with standard design methodologies.
2.Supports customer solution design engagement, contributing to statement of work creation, including any 3rd party deliverables.
3.Assists in review and validation processes for both new developments and in-life products and services.
4.Assists customer migration planning and implementation.
5.Assists change management, providing impact assessments and design documentation updates.
6.Ensures that designs adhere to architectural principles and policies.
7.Assists parties within the project lifecycle to determine the optimum solution design for customers.
8.Assists in the resolution of standard solution and service issues, root cause analysis, and troubleshooting.
9.Assists in the implementation of ways to improve working processes within the area of customer solution design.

Troubleshooting

Business Strategy

Presenting/Demonstrating

Requirements Analysis

Root Cause Analysis

Requirements Gathering

Negotiation

Commercial Acumen

Business Analysis

Solution Design

Technology Migration

Proposal Development

Solution Architecture

Decision Making

Growth Mindset

Inclusive Leadership