BT Global - Associate - Capacity Management (2-3 yrs)

Key Responsibilities :

- Ensures that appropriate levels of monitoring of network resource capacity and system performance are executed, and that the information recorded in Capacity Database is kept up-to-date and used by all parts of the Capacity Management process.

- Manage capacity management process for Basic and Standard contracts

- Provides regular capacity management reports, which include current usage of resources

- Provide observations, analysis and basic recommendation for the network and other IT resources wherever required

- Highlight recurring high utilization scenarios (more than 3 months) in the reports

- Compare the in-life devices available in Inventory to tool discovered devices and provide gap analysis, and follow up with required teams till resolution

- Contributes to reports on performance against targets contained in KPIs

- Follow-up with required support teams in case of tools or data quality issues

- Follow the escalation process against various teams in case of delay

- Ensuring overall improvements and customer concerns are tracked and resolved through continuous improvement methodology

- Comply with BT security policy, standards, baseline and procedures

- Complete all mandatory security trainings timely and successfully

Deliverables :

- Monthly Capacity Management Reports, Heat map reports, team KPI adherence.

Qualifications :

- BE / B.Tech. / MCA / M.Sc. / MS with minimum 1-3 years of relevant experience post Qualification IT- Experience; CCNA & ITIL Foundation Certified; Good knowledge of MS Office products

Must Have Skills :

- Outstanding Customer service skills

- Ability to multi-task and work under strict deadlines

- Good verbal and written English communication skills

- Good knowledge of Networks and other IT infrastructures skills

- ITSM tools and other Capacity Management tools (EMC Watch4Net, Nagios, Ops View, Proviso, Sevone NPMD, NGNPM).