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16 Bss Microfinance Jobs

Customer support officer

0-1 years

Bangalore / Bengaluru

1 vacancy

Customer support officer

Bss Microfinance

posted 21d ago

Job Role Insights

Fixed timing

Job Description

  • Handle Inbound and Outbound calls
  • To Assist Customers via telephone calls and from multiple channels
  • Follow Communication scripts while handling different queries.
  • Identify customer needs; clarify information; research every information and provide accurate solutions.
  • Accurately identify and verify the identity of the customers.
  • Keen eye on suspicious activity and writing reports
  • Reviewing and assessing documentation regarding new customers.
  • Ensuring Personal Information data security of the customers.
  • Serve as a middlemen between the company and debtors of the company
  • Comply with all RBI regulations while discussing debt recovery
  • Managing delinquent Customer accounts and recovering balances.
  • Educate customers on debt delinquency while enforcing company`s credit policy.
  • Work in rotational shifts and offs (No night shift)

Employment Type: Full Time, Permanent

Read full job description

Prepare for Customer Support Officer roles with real interview advice

People are getting interviews at Bss Microfinance through

(based on 9 Bss Microfinance interviews)
Walkin
Company Website
Referral
Recruitment Consultant
Job Portal
45%
22%
11%
11%
11%
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

What people at Bss Microfinance are saying

3.0
 Rating based on 1 Customer Support Officer review

Likes

I like to work here because I work in the regional office, I like to say this and especially the HR MANAGER (Saurabh sir) and my reporter (Raghuvendra sir) are very nice people. listens and understands

Dislikes

There is no growth in just microfinance, there is no promotion, there is no growth in the post I work.

Read 1 review

Customer Support Officer salary at Bss Microfinance

reported by 3 employees with 3-4 years exp.
₹1.5 L/yr - ₹2 L/yr
36% less than the average Customer Support Officer Salary in India
View more details

What Bss Microfinance employees are saying about work life

based on 201 employees
60%
61%
62%
96%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

Bss Microfinance Benefits

Health Insurance
Job Training
Work From Home
Soft Skill Training
Free Transport
Team Outings +6 more
View more benefits

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