Add office photos
Engaged Employer
i
This company page is being actively managed by
Bread Financial Team. If you also belong to the team, you
can get access from
here
Bread Financial
Compare
All Filters
24 Bread Financial Jobs
Store Technical Support - Technical Analyst II
2-4 years
Gurgaon / Gurugram
1 vacancy
Store Technical Support - Technical Analyst II
Bread Financial
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Store Technical Support STS Function (STS) is responsible for all technical calls coming from our over 6800 AutoZone stores. We do level one, and level two support on hardware, applications, networking, telecom and servers. It is STS responsibility to take calls in a timely manner, resolve calls quickly and support our AutoZoners at the stores in all store technology.
In a case where STS cannot resolve the call, we document all aspect of the call (Store, issue, contact, supporting information) and we escalate and assign the ticket to the appropriate function. We have STScenters in Memphis, US and Chihuahua, MX and take over 2300 calls a day.
Provides 3rd level of support for Store Technical Support concerning LINUX, UNIX and store system issues. Performs comprehensive root cause analysis of system failures for the purpose of improvements in system functionality and call volume. Provides superior service through fast and prompt interaction with other groups of support.
Key Responsibilities
- Candidate should be able to troubleshoot / resolve the customers/internal employees technical/process queries through email/phone.
- 30% - Performs system administration activities, including but not limited to, requesting reboots of servers, relocation of space and monitors drive/server failures.
- 30% - Handle problems of a sensitive nature and/or that require extensive research to resolve.
- 30% - Review system logs to determinate cause of failures, monitors and performs comprehensive root cause analysis of system failures.
- 10% - Document resolutions and provides training to Support Agents and Technical Analysts I.
- Provide superior service through fast and prompt interaction with other groups of support.
- Provide technical resolution to Global users if they are facing an IT issue related to VPN, Outlook, O365, Laptop, Desktop, Wifi, Network etc related issues through calls, emails & chats.
- Monitor the application and work with the teams to resolve the issues.
- Experience in using ticketing tools such as SMAX, Service now, remedy will be added advantage.
- Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently.
- Being proactive and show the utmost respect for customer s time.
- Good time management, ensuring all contacts with customers add value.
- Ability to Multitask Computer skills.
- General support knowledge of Operating systems (Windows, Linux) across various platforms.
Education and Experience Required
- Computer Science or Any bachelor s degree.
- 2-4 years of experience in providing 1st line customer service & technical support. (remote)
- Be an effective decision maker using sound judgment with available information.
- Able to contribute and work effectively within a team environment.
- Excellent Communication Skills, analytical and decision-making skills
- Ability to successfully interface with a wide range of personnel within the organization
- Work ethic aligned with company values
- Positive demeanor that engages others in the best of scenarios and during times of stress.
- Understanding of the Business situation and capability to address issues.
- Serving customers query through phone / emails/ chats and resolving issue as first call resolutions.
- Other/preferred: LINUX, MS Office, MySQL, Postgresql, Python, Pearl, Jquery, HTML linux Environment, C, C++, JCL.
- Fluent in English (both verbal & written).
- Spanish & Portuguese desirable
Employment Type: Full Time, Permanent
Functional Areas: Other
Read full job descriptionPrepare for Technical Analyst 2 roles with real interview advice
What people at Bread Financial are saying
What Bread Financial employees are saying about work life
based on 195 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Bread Financial Benefits
Submitted by Company
Time Off When You Need It Diversity Program Financial wellness Work From Home Health Insurance
Submitted by Employees
Free Transport 
Work From Home 
Health Insurance 
Job Training 
Team Outings 
Compare Bread Financial with
Paytm
Compare
PhonePe
Compare
Mobikwik
Compare
Payed
Compare
Razorpay
Compare
Freecharge
Compare
PayPal
Compare
Airtel Payments Bank
Compare
Jio Payments Bank
Compare
Ola Money
Compare
Rupeek
Compare
Kissht Finance
Compare
Unimoni
Compare
ACKO
Compare
TransUnion
Compare
BharatPe
Compare
Revolut
Compare
Visa
Compare
Western Union
Compare
Uni Cards
Compare
Similar Jobs for you
Informaiton Security (Firewall) - Systems Engineer
6-8 Yrs
Gurgaon / Gurugram
Share an Interview