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IDMWORKS

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2.8

based on 5 Reviews

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5 IDMWORKS Jobs

Technical Analyst

IDMWORKS

 · 

2.8

 based on 5 Reviews

1-4 years

Pune

1 vacancy

Technical Analyst

IDMWORKS

posted 4mon ago

Job Role Insights

Key skills for the job

Computer Networking SQL Customer Support Linux Administration C++ Windows System Administration

+ 3 more

Job Description

Summary of Position
The Technical Analyst is a customer advocate who has an experience using integration applications and
troubleshooting issues customers may experience when using such applications. The candidate should be well organized
and able to multi-task and prioritize in a fast-paced environment, have a Can-Do and contagious positive attitude, be a
team player, and thoroughly enjoy the dynamics of a technical support/customer service role. Additionally, the
candidate must have effective time management skills to push initiatives and results efficiently and effectively, while
also contributing to a proactive support model.
Primary Duties:
Provide real time resolution on a wide range of technical and non-technical customer issues
Strong analytical and troubleshooting skills for problem determination, workaround resolution, root cause
analysis, major incident management etc.
Good in documentation and should be able to write FAQs, artifacts and other knowledge management
documents
Perform development and enhancement activities based on customer requirements
On-Call: willingness to receive calls and support during off-office hours and over weekend (as required)
Willingness to learn new technology (primary and secondary skill)
Provide assistance and cover for other team members when required
Should be able to play a role of individual contributor by becoming a point of contact for customer

Qualifications/Experience:
1 - 4 years of customer support experience
Hands-on experience and exposure to at-least one IAM product (OIM, Sailpoint, MIM, etc.)
Good communication and interpersonal skills
Good analytical approach and problem solving skills
Practical experience of Windows Server, SQL Server, IIS, Unix/Linux and networking is a plus
Understanding of software development life cycle, source control and support tools
Ability to understand and enhance programming logic written in Java, XML, SQL, C/C++ etc.
ITIL v3 Foundation or above is a plus

Employment Type: Full Time, Permanent

Functional Areas: Other

Read full job description

Prepare for Technical Analyst roles with real interview advice

What people at IDMWORKS are saying

Technical Analyst salary at IDMWORKS

reported by 5 employees
₹7 L/yr - ₹9 L/yr
23% less than the average Technical Analyst Salary in India
View more details

IDMWORKS Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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