Senior IT infrastructure support analyst

Every career journey is personal. Thats why we empower you with the tools and support to create your own success story. Be challenged. Be heard. Be valued. Be you ... be here. Working in our IT Command Center requires a passion for technology, a commitment to continuous learning and vigilance to safeguard assets, both physical and virtual. The IT Command Center Senior Analyst is at the forefront of technology monitoring, collaborating with highly motivated teams dedicated to analyzing, designing, developing, and deploying solutions to better monitor and fortifying our IT capabilities, reducing the Mean Time to Detect and Mean Time to Recover. This role s attention to detail and quick decision making plays a critical role in ensuring the stability, capacity, and resilience of our products. Through collaboration with internal teams and tech experts across our network, this Senior Analyst makes a difference to our Brand Partners and customers.

As a member of our IT Command Center, this position joins a worldwide group responsible for 24/7 monitoring and Incident Response, serving as the eyes and ears of the IT organizations infrastructure and applications. In the role as a senior shift analyst, the responsibilities encompass monitoring alerts generated by our Security Information and Event Management (SIEM) system and other monitoring tools, conducting initial investigations and escalating incidents as appropriate. Quick decision making plays a pivotal role in ensuring the organization reduces its mean time to detect incidents and reduce the impact to our internal associates, our Brand Partners, and our customers.

• This role is shift based (1st, 2nd, 3rd) to support a 24/7 operational environment. Working days and hours of work could vary depending on the needs of the business.
• In office role , required to work in corporate office.

• Bachelor s degree in Information Systems, Information Technology, Computer Science or related field of study.
• 2+ years of experience working in a NOC, SOC, or other operational environment.
• Experience working in ServiceNow.
• Experience working in Splunk.
• Experience with monitoring tools such as SolarWinds, Dynatrace, or other industry-wide monitoring tools.

• ITILv4 Foundations Certification.
• CCNA Certification or similar.

• Ability to multitask effectively and work with little supervision while performing duties.
• Ability to work in high-pressure situations.
• Ability to handle fluctuating workloads, conflicting priorities, and concurrent activities.
• Effective organizational skills, time management skills and problem-solving skills.
• Exceptional verbal, written and interpersonal communication skills.
• Ability to provide clear and concise executive level communication and updates on status, issues, and risks.
• Microsoft Office product suite.
• Azure and Splunk.
• Knowledge of ITIL processes.
• Knowledge of scripting languages (Python, PowerShell etc.)

• All job offers are contingent upon successful completion of credit and background checks.
• Bread Financial is an Equal Opportunity Employer.

Information Technology Regular