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Axis Bank

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3.8

based on 25.5k Reviews

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2 Axis Bank Branch Operations Head Jobs

Branch:Branch Operations Head

Axis Bank Limited

 · 

3.8

 based on 25.5k Reviews

7-9 years

Chikodi

1 vacancy

Branch:Branch Operations Head

Axis Bank

posted 5d ago

Job Role Insights

Fixed timing

Key skills for the job

Private Banking Customer Service Anti Money Laundering Branch Banking Branch Operations External Audit

+ 2 more

Job Description

About Branch Banking
The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services.
About the Role
The Branch Operations Head (BOH) manages the customer sales officers and tellers of a branch and ensures efficient daily operations of the branch along with implementing strategies to increase productivity and performance levels in order to achieve the branch s financial targets. The BOH is also responsible for ensuring compliance with the rules, regulations and policies governing the bank
Key Responsibilities
  • Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers.
  • Ensure all customer complaints and issues are resolved maintaining high service standards
  • Establish and strengthen all key customer relationships to generate sustained business
  • Ensure growth in account balances and achievement of aggregate cross sell points target
  • Ensure maintenance of cash balance as per Cash Retention Limit
  • Control and monitor leakage of income, office accounts and anti-money laundering s
  • Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management
  • Review branch operations reports and track exceptional transactions.
  • Handle internal and external audit processes and attend audit queries immediately
  • Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank
Qualifications
Optimal qualification for success on the job is:
  • Graduation / Post-Graduation (MBA-Marketing preferred) from a recognized institute
  • NCFM and AMFI Certifications
Role Proficiencies
For successful execution of the job, the candidate should possess the following:
  • Knowledge of banking products and services
  • Knowledge of regulatory guidelines and norms
  • Good communication (both verbal and written) skill in both English and the local language
  • Ability to manage complex client situations
  • Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment
  • Ability to handle pressure and meet deadlines
#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"
Refer to the Job Description

Employment Type: Full Time, Permanent

Read full job description

Axis Bank Interview Questions & Tips

Prepare for Axis Bank Branch Operations Head roles with real interview advice

What Branch Operations Head at Axis Bank are saying

3.6
 Rating based on 162 Branch Operations Head reviews

Likes

All over good experience

  • Salary - Excellent
    • +6 more
Dislikes

As this is a banking industry, it is obvious to be over burden and sales pressure

Read 162 Branch Operations Head reviews

Branch Operations Head salary at Axis Bank

reported by 826 employees with 4-18 years exp.
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₹4.5 L/yr - ₹16 L/yr
8% more than the average Branch Operations Head Salary in India
View more details

What Axis Bank employees are saying about work life

based on 25.5k employees
56%
46%
50%
99%
Strict timing
Monday to Saturday
Within city
Day Shift
View more insights

Axis Bank Benefits

Submitted by Company
Loan Benefit
Insurance
Leaves
Mobile Expense Reimbursement
Meal Card
Company Car Policy
Submitted by Employees
Health Insurance
Job Training
Soft Skill Training
Work From Home
Team Outings
Free Transport +6 more
View more benefits

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Axis Bank Mumbai Office Location

View all
Mumbai  (1) Ahmedabad  (1)
Mumbai Office
Axis Bank Limited, Corporate Office, Bombay Dyeing Mills Compound, Pandurang Budhkar Marg, Worli, Mumbai - 400 025 Mumbai
400 025

Branch:Branch Operations Head

7-9 Yrs

Chikodi

5d ago·via naukri.com

Branch Operations Head || Gurgaon Location

5-10 Yrs

Gurgaon / Gurugram, Manesar

10d ago·via naukri.com
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