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BP Incorporate International

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136 BP Incorporate International Jobs

Customer Excellence Coordinator

BP INCORPORATE INTERNATIONAL.

1-3 years

Pune

1 vacancy

BP Incorporate International

posted 15hr ago

Job Role Insights

Key skills for the job

Writing Content Power BI Salesforce Excel MS Office Communication Skills

Job Description

The Customer Excellence Coordinator works within the Supply, Trading and Shipping (STS) and Mobility Convenience (MC) Sales team to implement the customer strategy!

It is an interactive and fast-paced position with broad connectivity to various parts of the business

The position is vital in effectively contributing to the selling of branded and unbranded fuel by managing operational execution of existing customer-base, assisting in business development execution and support of new account generation

Duties And Responsibilities

Execution and coordination of Sales Manager deal negotiation analysis, account planning, account reviews, and gathering of customer and industry insights

Project manage the coordination of the customer set up requests in SAP and a terminal system with various cross functional teams; determine process, time management, data requirements, inputs, and outputs for a successful execution

Lead daily sales operational issues that arise in support of Sales Managers and customers

This includes problem solving to identify the root cause such as executing customer communications of key Sales or Supply related messages, nurturing customer operational needs such as escalation of customer loading and/or working with Supply to resolve supply issues

Manage customer contractual commitments, including tracking, monitoring, reporting, etc Be the single point of contact and build on customer relationship management, with attention to Marketing programs, offer delivery, volume demand forecasting, and account-profile management

Ensure silent-running and compliance of processes by taking initiative on process improvement opportunities within Sales and in coordination with other parts of MC/STS and its functions (Legal, Marketing, Finance, Supply, and Global Business Service (GBS))

This includes ensuring accurate documentation is available and being applied

Responsible for ensuring processes and delegations are followed in accordance with internal control policies while maintaining compliancy with established data policies and governance processes

Support incident management issues impacting our customers that may include off hour support for supply, weather, fuel product quality and/or various incidents

Education Qualifications

Bachelors degree

3+ years of experience with roles supporting Sales, Supply, Marketing and/or finance organizations

Advanced Microsoft Office skills, specifically Excel and PowerPoint

Consistent record of project management and/or coordination experience

Experience with SAP and Salesforce is a plus

Knowledge of Power BI and Big Data Analytics a plus

Proficient in understanding US commercial and contractual terms a plus

Mastery in written and verbal communication English

Customer and account relationship management

Proven critical thinking skills

Foundational knowledge of accounting principles

Risk mitigation

Base knowledge in US Fuels and convenience (ie consumer experience)

Knowledge of US geography

Travel Requirement

Negligible travel should be expected with this role

Skills

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Employment Type: Full Time, Permanent

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