Billing SME

Grade I Responsible for providing customer service support to help to ensure maximum customer satisfaction, providing a communicative link between our products/services and our customers and maintaining an accurate understanding of the customers needs and expectations.

Entity:

Finance

Job Family Group:

Business Support Group

Job Description:

Role Purpose

The Subject Matter Expert Billing, with minimal direction, is responsible for handling called out issues involving in-depth solve of advanced problems caused by systems, interfaces, master data or processing issues across the Order to cash process. Acts as a liaison and works closely with other groups within the GBS and outside the organization. Provides real time support and on the job training to colleagues across all teams and performs quality audits for operational transactions. Documents and training materials for Billing Specialists. Leads projects and tasks related to new activity affecting the department as well as system enhancements. Provides analysis and feedback for new initiatives, routine problems, chronic problems and all facets of the Order to Cash process. Good interpersonal, analytical, business and technical judgement, negotiation, problem solving and verbal and written communication skills will be applied in this role.

Key Accountabilities

Analyze, resolve root cause and apply appropriate resolution on complex customer issues that are brought up from Billing Specialists and Team Leads.

Lead Invoice Accuracy initiatives for CSS, facilitate meetings, coach CI and root cause analysis tools, and implement improvements to increase Invoice Accuracy for our customers as well as awareness within various groups.

Lead investigation and communications on declared incidents using GBS Incident Management Processes.

Provide analysis and feedback on complex customer issues that are identified by the Problem Manager.

Provide technical analysis and feedback regarding impact of projects, system upgrades or modifications, as well as provide feedback and updates back to the team and department.

Process improvement identification, solution development & implementations. Develop short term workaround solutions where appropriate. These gaps or issues may require in-depth analysis and working with other parties closely to resolve. Provide recommendations for permanent solutions when needed.

Deliver training, training materials, solve documentation and continual on the job training for Billing Specialists as well as assist Tier 1 Team Lead or SME, PMs, and others.

Support the Team Leads on identifying technical training opportunities to build knowledge and capability across the department.

Perform quality audits for operational transactions and share relevant insights for process, performance and operational improvements.

Serve on, and sometimes lead, projects for new initiatives or enhancements. Perform and / or coordinate UAT testing for SAP, MDM, bp Connection and other systems.

Support the Problem Manager, Business Analyst, Team Leads and Operations Manager with key business insights that tie to Key Performance Indicators

Work with third party vendors and BP Partners to assure they are supporting the customers in a timely manner.

Identify gaps in current support processes, build and document work around solutions for gaps identified or when standard tackle fails.

Develop and manage business tools (e.g. Excel, Access or other) to improve efficiency.

Education and Experience

3 years experience in order to cash processes such as master data, contract pricing, billing, tax, accounts receivable, etc.

Strong PC skills including Microsoft Office, specifically Excel (Advanced).

Demonstrable strength with Siebel (advanced), SAP, TAS, TABs.
Ability to lead a project for an end-to-end process.

Strong oral and written communication skills
Reputation of working effectively across teams with varied strengths and operations

Inventory & Invoice experience

History of providing training and support to peers on technical business processes or systems.

Travel Requirement

Some travel may be required with this role, this is negotiable

Relocation Assistance:

This role is eligible for relocation within country

Remote Type:

This position is not available for remote working

Skills:

Accounting for financial instruments, Accounting for financial instruments, Accounting policy, Agility core practices, Agility tools, Analytical Thinking, Analytics, Business process control, Business process improvement, Commercial Acumen, Commercial assurance for external reporting, Communication, Creativity and Innovation, Credit Management, Curiosity, Customer centric thinking, Data Analysis, Data visualization and interpretation, Decision Making, Digital Automation, Digital fluency, Financial Reporting, Influencing, Internal control and compliance, Long Term Planning {+ 4 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us .

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.