Customer Success Manager

Overseeing the translation and Technical writing projects from start to finish.

Overseeing all tasks assigned to translators and external agencies involved in the translation process, thereby ensuring quality delivery.

Collaborating with other teams involved in the LocalizationConduct

1. process ranging from legal, product, and marketing to IT.

Researching the global marketBuild and maintain relationships with key stakeholders across the organization to facilitate smooth localization processes.

and identifying gaps and opportunities to leverage for growth.

Manages the budget allocated to the localization process, pays external agencies such as translation agencies, and keeps track of the budget.

Keep accurate track of the localization process and report progress to company stakeholders.

Optimization of tech tools such as

1. Serving as a quality assurance personnel and ensuring the standard of the content is maintained through the translation process.
2. Develop and implement