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289 Bosch Jobs

Head of Quality Management

8-12 years

Hosur, Bangalore / Bengaluru

1 vacancy

Head of Quality Management

Bosch

posted 1mon ago

Job Description

Job Description
Business Overview:
Bosch Service Solutions is a division of Bosch focused on providing Business Process Management services specializing in Application Management Services, Automation Services (RPA and GenAI), Customer Experience Services, Back Office Transactional Support, Translations, Digital Content, Supply Chain Management, Plant Quality Management, and Data Analytics to both Bosch and third-party customers.As we continue on our transformational journey toward 2030 growth, we seek an experienced and visionary leader to establish and lead our Quality Management function. Role Overview: The Head of Quality Management will design, develop, and implement a comprehensive quality assurance management framework for our service delivery operations. This role will focus on establishing quality standards, defining metrics, and ensuring effective measurement methods to deliver excellence across the company s diverse service portfolio. The role requires a hands-on leader who can build the function from the ground up, hire and mentor a team of Quality Assurance professionals, and foster a culture of continuous improvement. Key Responsibilities:

Strategic Framework Development

Design and implement a robust Quality Assurance (QA) management framework across all service portfolios.

Define quality standards, metrics, and measurement methodologies tailored to each service line.

Develop policies and best practices to enhance service delivery quality.

Maintain external Quality Standards like ISO, CMM within the service delivery operations. Manage and coordination for certification audits for relevant standards.

Quality Control Activities

Establish and oversee quality control measures across portfolios, ensuring deliverables meet or exceed customer expectations.

Conduct regular audits and reviews to identify gaps and recommend corrective actions.

Leverage quality control findings to drive training needs analysis and capability-building initiatives.

Team Leadership and Development

Build, hire, train, and manage a high-performing QA team.

Define roles and responsibilities for team members, providing clear performance goals and growth opportunities.

Promote a culture of quality, accountability, and continuous improvement within the organization.

Stakeholder Collaboration

Partner with operations, training, and service delivery teams to align quality standards with organizational goals.o Creation of quality standards and review of standards of other functions, Coaching of CIP and Problem Solving Methods, Supporting Client Satisfaction Survey processingo Act as a key advisor to senior leadership on quality management strategies and improvements.


  1. Collaborate with customers to ensure alignment on quality expectations and continuous satisfaction.

    Local contact person for essential Quality Tools, e.g. Global Reporting System, Feedback Management System, Quality Monitoring Tool, Document Management System

    Continuous Improvement

    Monitor and evaluate quality trends to identify areas for process improvement and innovation.

    Stay updated with industry best practices and integrate them into the organization s quality framework.

    Leverage data analytics to drive decision-making and improve operational excellence.
Qualifications
Bachelor s degree in Business Administration, Engineering, or a related field; advanced degree preferred.

Employment Type: Full Time, Permanent

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What people at Bosch are saying

5.0
 Rating based on 3 Quality Manager reviews

Likes

Great experience and opportunities for job rotation and culture

  • Salary - Excellent
  • +6 more
Dislikes

Nothing as such to mention

Read 3 Quality Manager reviews

Quality Manager salary at Bosch

reported by 8 employees with 7-25 years exp.
₹12 L/yr - ₹28 L/yr
92% more than the average Quality Manager Salary in India
View more details

What Bosch employees are saying about work life

based on 3.9k employees
67%
58%
42%
96%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Bosch Benefits

Submitted by Company
free snacks
Maternity & Paternity Leave
Submitted by Employees
Free Food
Job Training
Soft Skill Training
Health Insurance
Team Outings
Cafeteria +6 more
View more benefits

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Bosch Bangalore / Bengaluru Office Locations

View all
Bengaluru Office
Headquarter
358/1, Hosur Rd, Ayappa Garden, Adugodi Bengaluru
Karnataka 560030
Bengaluru Office
Robert Bosch Engineering and Business Solutions Limited, Campus 3A EcoSpace Varthur Hobli Sarjapura, Service Road, Adarsh Palm Retreat, Bellandur Bengaluru
Karnataka 560103

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