Quality Management Support_Technical Expert

Roles & Responsibilities:1. Quality Assurance and Control: o Develop and implement quality assurance policies and procedures. o Conduct regular inspections and audits to ensure compliance with quality standards. o Analyze quality data and metrics to identify trends and areas for improvement. 2. Standards Development: o Establish quality standards and benchmarks in line with industry regulations and best practices. o Collaborate with cross-functional teams to develop and refine quality standards. 3. Process Improvement: o Identify opportunities for process improvements to enhance product quality and operational efficiency. o Lead continuous improvement initiatives using methodologies such as Six Sigma, Lean, or Total Quality Management (TQM). 4. Documentation and Reporting: o Maintain accurate records of quality inspections, audits, and corrective actions. o Prepare and present quality reports to management and stakeholders. 5. Problem Solving: o Investigate quality issues and non-conformities, determining root causes and implementing corrective actions. o Facilitate problem-solving sessions and quality improvement projects. o Stay updated on changes in regulations and quality standards that may impact the organization. 6. Customer Focus: o Gather and analyze customer feedback to assess product quality and satisfaction. o Work with customer service teams to address quality-related customer complaints and concerns. 7. Risk Management: o Identify potential risks related to quality and develop mitigation strategies. o Conduct risk assessments and implement quality control measures to minimize risks.
Required skills: Quality Management Systems (QMS): Deep understanding of QMS principles, standards and their implementation. This includes document control, audit management. Quality Tools and Techniques: Proficiency in using various quality tools, including:o Statistical Process Control (SPC): Control charts, process capability analysis, sampling plans. o Root Cause Analysis (RCA): Fishbone diagrams, 5 Whys, fault tree analysis, and other problem-solving methodologies. o Failure Mode and Effects Analysis (FMEA): Identifying potential failures and their impact. o Product/Process Knowledge: Familiarity with the product development lifecycle and the manufacturing processes involved