Network Infrastructure & Security Engineer (8-10 yrs)

Total Experience : 8-10 yrs.

Key Responsibilities :

Infrastructure Support :

- Provide comprehensive support for approximately 600 retail stores, corporate offices, Azure Cloud environments, data centers, and distribution centers.

Technical Troubleshooting :

- Collaborate closely with non-technical business users, retail staff, and application owners to diagnose and resolve network-related and occasionally non-network-related issues.

On-Call Rotation :

- Participate in a 24/7 on-call support rotation.

Network Maintenance :

- Provide day-to-day operational support for LAN (Cisco), WAN, and WLAN (Aruba) infrastructures.

- Execute scheduled and emergency maintenance tasks, ensuring network stability and performance.

Documentation & Collaboration :

- Maintain and update network and security documentation through collaborative applications.

- Coordinate with application owners and other IT teams to troubleshoot end-to-end operational issues.

Customer Service & Stakeholder Engagement :

- Deliver exceptional customer service, fostering productive relationships between project teams and clients.

- Proactively identify, isolate, and resolve network issues to minimize business impact.

Continuous Improvement :

- Utilize JIRA for task tracking (Kanban and project related tasks) and recommend improvements in systems, processes, and standards.

Security & Compliance :

- Support the operationalization of security best practices, ensuring network environments align with organizational policies and compliance requirements.

Required Skills & Knowledge :

- Communication & Stakeholder Management : Strong verbal and written communication skills with the ability to translate business requirements into technical tasks and effectively collaborate with stakeholders and leadership teams.

Technical Proficiency :

- Automation & Scripting : Experience with Ansible, Python, or other scripting tools (e.g, PowerShell). Ability to identify automation opportunities for configuration, backups, and troubleshooting.

- Firewall & Security : Hands-on experience configuring and troubleshooting next-generation firewalls (Fortinet, Palo Alto Networks, or similar Layer 7 firewalls), and familiarity with corporate and supply chain network build-outs.

- Load Balancing : Exposure to load balancer technologies (F5 or others) is highly desirable.

- Monitoring & Analysis Tools : Competency using data-gathering and analysis tools such as Splunk and SolarWinds.

Soft Skills :

- Results-driven, self-motivated, and capable of working independently.

- Customer-centric approach with the ability to maintain effective relationships with colleagues, vendors, and management.

- Proactive in suggesting new approaches and improvements rather than waiting for direction.

- Strong documentation skills with experience using Visio/Lucidchart and task tracking tools like Jira, SmartSheet, or OneNote.

Highly Recommended Experience :

- Monitoring & Analytics : Experience with enterprise monitoring applications (Splunk, SolarWinds) and the ability to present data to management.

- Business Analyst Experience : Prior experience in a BA role is extremely beneficial for understanding business needs and translating them into technical requirements.

- Flexible Work Schedule : Availability for off-hours work related to project implementations and participation in a 24x7 on-call rotation.

Additional Preferred Skills :

- SD-WAN/SASE : Familiarity with SD-WAN/SASE solutions Velocloud.

- Security Administration : Experience with SSL certificate management and a variety of security technologies (IPS/IDS, ACS, web filters, VPN).

- Layer 3-8 Troubleshooting : Ability to diagnose network issues at various OSI layers.

- Networking Tools : Proficiency in analyzing packet captures and using diagnostic tools.

- Certifications & Writing : Relevant industry certifications (Aruba, PAN, Fortinet) and technical writing experience are pluses.

- WLAN Expertise : Experience in WLAN design, implementation, and security.

- Additional Skills : Familiarity with load balancing, compression technologies, and various network software protocols.

Prerequisites :

- Automation & Scripting : Minimum 2+ years of experience with scripting/automation.

- Networking & Security Experience : At least 4+ years of hands-on experience with networking and security technologies (CISCO, Aurba, Palo Alto).

- IT Experience : 4+ years of overall IT experience.

- Education : Bachelor's degree in a technology-related field or equivalent experience.

Organizational Values :

- Commitment to embodying the company's values.

- Passion for Clients, Expertise, Innovation, Work-Life Balance, Respect, Initiative, and Teamwork.