Sr. Officer/Officer - Collections

Role & responsibilities

Key highlights of the role are listed below (purely indicative and not limiting):

This position would include the mentioned set of responsibilities but not limited to:

The person will be responsible for smart & result-oriented management of the collections portfolio w.r.t credit cards of the Company.

• Demonstrates good understanding and exposure to credit cards/ Unsecured Loans collections dynamics. Need to have thorough knowledge of Agency management to drive the agency performance metrics.
• .Drive agencies bucket wise performance for pre-NPA & WOF accounts.
• Designs and improvise processes to get best outcome
• Implementation and management of all compliance, regulatory and other customer experience related norms during execution of collection activity.
• Develop and update robust MIS and ensure all reporting requirements are met for statutory, compliance and regulatory requirements.
• Tracing NC pool to crack case and improvise resolution.
• Undertake regular & timely agency reviews team reviews to help increase agency performance.

Applicants should possess the following attributes:

• Good Communication skills
• Knowledge of call Centre Process.
• Possess Good knowledge of latest RBI guidelines & compliances
• Strong analytical and decision-making skills
• Customer Orientation
• Communication and Team building skills
• Flexibility in hours of operation
• Professional written and verbal communication and Interpersonal skills

Ability to communicate well at all levels of the organization