AVP/Manager- Card Operations

Role & responsibilities

Key highlights of the role are listed below (purely indicative and not limiting):

• Managing back-office operations (Reversals, refunds, closures, re-activation, credit limit changes, rewards points)
• Insurance claim management Credit Card
• Managing Billing (Statements), Payments & Auto debit operations
• Oversee Production Center activities including scheme settlements, recon activities, SMS center, User ID management.
• Oversee Disputes & chargeback function
• Manage training portfolio for Card Operations for new joinees as well as refreshers for existing employees.
• To process & keep control on daily BAU with no gaps
• Ensuring financial transactions are processed under maker checker concept within set timelines
• Technology enhancement and process automation
• Meetings with external stakeholders such as bureaus, insurance company, broker, etc., payment processing vendors, NPCI, related to BAU (event based)
• Handling Audit and compliance and fulfilling the requirements.
• Scheduled MIS reporting to Management/ Bank/ Regulators
• Maintaining key information / data / details pertaining to business
• Coordination with the various teams within/outside the department.
• Handling outsourced team / job allocation and ensuring the completion of allocated job
• Keep watch on market informatics and strive for betterment of customer service experience with system/process/policy enhancements.

Applicants should possess the following attributes:

• In depth knowledge & experience of credit card operations is a must
• Experience and knowledge of VisionPlus
• Strong analytical and decision-making skills
• Customer Orientation
• Communication and Team building skills
• Flexibility in hours of operation
• Professional written and verbal communication and Interpersonal skills
• Ability to communicate well at all levels of the organization
• Good Communication skills
• Collaborative and a team player & should be fast learner
• Knowledge of RBI Regulations