AVP/ Manager - IT Application Support (Credit Card Domain)

Role & responsibilities

• Lead a team of application support, IT Operations
• Manage and own the Incident Management Process
• Managed IT initiatives for implementation, roll-out for IT applications like Credit Card, Merchant Management Systems, Customer Service Platforms such as Customer Portal
• Technical & Functional support to business and vendors
• Participate in requirements and architecture debriefs with the team to assess feasibility of the solution and identify needs for design and implementation
• Taking initiatives to provide innovative technology inputs for product setups, operations, marketing etc.
• Managing software vendors for developments, delivery, implementation & support etc.
• Business co-ordination for all technology matters
• Assist with integration of testing tools and procedures with development and build tools and procedures.
• Provide input to application/infrastructure scalability
• Lead and prioritise teams work load
• Plan application releases and configuration changes
• Change Management, Incident Management, Implementation, Development & Project Management.
• Interact with internal teams and external 3rd party vendors to troubleshoot issues/bugs
• Achieve & manage SLAs
• Maintain application monitoring, performance tuning and testing
• Manage application/patch implementation, backup and roll-back plans
• Perform ETL activities on Oracle/SQL Database
• Write SQL queries basis requirement of Operation & Business
• Ability to drive compliance & process adherence

Preferred candidate profile

• Applicants should possess the following attributes:
• Clear understanding of ITIL framework
• Enterprise applications and integration with various core applications
• Incident and Change Management
• Lead In-house development projects
• Oracle RDB 11,12 - Basic Admin Knowledge.
• PL/SQL development Oracle/ MS SQL (5-7 Years)
• BI Reporting Tools (1-2 Years)
• Hands on Java and .Net, Operating systems, Web Servers
• Process Re-engineering and Automation
• Vendor Management