86 Black Turtle Jobs
15-25 years
Mumbai, Bangalore / Bengaluru, Chennai + 2 more
Director - Payment Operations - Financial Technology Firm (15-25 yrs)
Black Turtle
posted 1mon ago
Fixed timing
Key skills for the job
We have an opening with Financial Technology Company for Director - Payment Operations.
Shift - 3pm -12 am- US Shift
Below are the details.
- 15 to 25 yrs call center exp - India and US delivery centers
- US based client's delivery
- Experience in Payments & Customer Service - Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
- Span Managed 500 to 750
- Leads MBRs/QBRs with clients - CSLs exp
- Has been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
- Understand Ops, Training, QC and WFM metrics/benchmarks
Job Location - Pune, Gurgaon, Mumbai, Bangalore, Chennai
About the role:
Director Operations will be responsible to manage a team of 600+ HC across US & India sites (50% HC in US)
What you will be doing:
- Managing a team of 600+ headcount in US and India
- Manage the Customer service inbound calls for Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
- Deliver all CSLs, SLAs
- Avoid Penalties, Losses, Escalations
- Partner with Transition & Transformation teams
- Partner with COEs - T, Q, WFM, BI
What you bring:
- Minimum 15 to 20 yrs of experience in call center for India and US delivery centers
- Experience required in US based client's delivery
- Experience in managing the span 500 to 750
- Experience in Payments & Customer Service - Credit, Debit, Prepaid, Loyalty, Tokenization, Bill Pay
- Experience in Leading MBRs/QBRs with clients - CSLs exp
- Should have been part of Transformation projects and has delivered projects which reduced AHT, HC or Volume
- Good Understanding of Operations, Training, QC and WFM metrics/benchmarks
- Experience in Leveraged pool delivery - preferred not must have
What we offer you:
- A multi-faceted job with a broad spectrum of responsibilities
- A range of benefits designed to help support your lifestyle and wellbeing.
- A modern international work environment and a dedicated and innovative team
- A broad range of professional education and personal development possibilities - FIS is your final career step!
- A work environment built on collaboration, flexibility and respect.
If you find it suitable or if you have any reference for this position, Kindly share CV with Below details
- Candidate Name :
- Current company :
- Designation :
- VP since:
- Total Experience :
- Team Handling Experience:
- Managing a team of
- Current CTC:
- Expected CTC :
- Notice period :
- Qualification :
- Current location :
- Preferred location :
- Reason for Change :
- Summary
Tejashree Waradkar
Manager @ Black Turtle
B-208, Kailash Business Park, Next to Parksite, Vikhroli(West), Mumbai 400079,India
Call & Whtsapp: 8454843560
Functional Areas: Other
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15-25 Yrs
Mumbai, Bangalore / Bengaluru, Chennai +2 more
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