Assistant Vice President - Employee Relations - Case Management - BFS (6-12 yrs)

Must have experience in handling end to end cases of employees

The role holder will mandatorily require to work in the US Shift (9:30 PM- 6:30 AM IST)

Purpose of the role

To support the business with the management of employee relations cases, in line with relevant policies, procedures and regulatory requirements. This includes providing professional advice, support and guidance to managers and employees on a range of topics (including Disciplinary, Capability, Grievance and Sickness), and investigating matters where required.

Accountabilities

- Provision of ER advice on a range of topics, including reviewing and drafting of documentation, advising on process as well as potential employment / legal risk. Supporting directly where required, often with senior complex, and regulatory matters.

- Investigations to resolve employee complaints, grievances, and disciplinary matters and guidance on the completion of these, supporting managers and employees as required.

- Employee relations policies and procedures development, implementation, and maintenance, aligning these to all applicable laws, regulations and the overall business strategy.

- Production and deployment of ER training in coordination with our control partners with a focus on prevention.

- Production and delivery of ER metrics, sharing insights with stakeholders on employee relations issues and trends.

Assistant Vice President Expectations

- To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions.

- Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes

- If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard.

The four LEAD behaviours are:

L - Listen and be authentic,

E - Energise and inspire,

A - Align across the enterprise,

D - Develop others.

- OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.

- Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.

- Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.

- Take ownership for managing risk and strengthening controls in relation to the work done.

- Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.

- Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.

- Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc).to solve problems creatively and effectively.

- Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.

- Influence or convince stakeholders to achieve outcomes.

You may be assessed on the key critical skills relevant for success in role, such as experience with ER Case Management, US Laws and advising PLs on case management matters across Disciplinary, Capability & Grievance topics as well as job-specific skillsets.

To be successful as an ER Case Management Support Advisor you should have experience with:

Basic/Essential Qualifications:

- Practical generalist experience gained in an HR function advising Line Managers on a day to day basis on complex HR issues in a commercial and pragmatic way

- Prior experience of practical case management or advisory on complex matters for a medium to large blue-chip organization.

- Experience managing HR matters across regions (US, UK) would be an added advantage -

- Possess an understanding of issues affecting Employee Relations internally

- A good understanding of current employment legislation and policy application

- Influencing and stakeholder management skills

- Strong verbal and written communication skills

Desirable skillsets/good to have:

- Experience of working in a highly matrixed organization

- Solid appreciation of the importance of recognizing cultural and geographic sensitivities

- Excellent analytical and data skills, including intermediate use of Excel

- Using effective communication skills to ensure customers understand our message and the actions / recommendations that should be followed to resolve an issue.

- Ability to influence stakeholders

- Logical decision-making, effective listening, clarity of thought and utmost professionalism

The role holder will mandatorily require to work in the US Shift (9:30 PM- 6:30 AM IST)

This role will be based out of Noida.