Delivery Head - HR Consulting & Staffing - Recruitment & Business (5-10 yrs)

Location: Noida

Department: Recruitment & Staffing

Reports To: CEO

About Us:

We are a leading recruitment and staffing firm specializing in [industry/sector]. We provide high-quality, end-to-end recruitment services to clients across various domains. We are seeking a seasoned Delivery Head to drive client satisfaction, team performance, and business growth, while maintaining a strong focus on operational excellence and profitability.

Role Summary:

The Delivery Head will be responsible for overseeing the recruitment and staffing operations, ensuring the successful delivery of staffing solutions to clients, and managing the end-to-end process from client acquisition to successful placement. This role requires hands-on experience in staffing, client management, and a deep understanding of running an HR consulting business. The Delivery Head will be accountable for managing the Profit and Loss (P&L) of the division, achieving business targets, and maintaining high levels of client satisfaction.

Key Responsibilities:

Client Management & Delivery:

- Develop and maintain strong relationships with key clients.

- Act as the main point of contact for clients, ensuring their staffing requirements are met effectively and efficiently.

- Ensure high-quality service delivery within agreed timelines and budget.

- Oversee recruitment operations to ensure that client expectations are met with respect to quality, cost, and time.

P&L Management:

- Take full ownership of the division's P&L, working to meet or exceed revenue and profitability targets.

- Analyze financial data and ensure efficient resource utilization to maximize profitability.

- Monitor operational expenses and manage the budget to ensure cost-effective staffing solutions.

Team Leadership & Development:

- Lead, mentor, and motivate a high-performing team of recruiters and delivery managers.

- Conduct regular performance reviews, provide constructive feedback, and implement training programs for continuous skill enhancement.

- Foster a high-performance culture to drive results and maintain employee engagement.

Staffing Operations:

- Oversee the end-to-end recruitment process including sourcing, screening, interviewing, and onboarding of candidates.

- Ensure recruitment processes align with client requirements, industry standards, and compliance regulations.

- Optimize recruitment strategies to meet the diverse needs of clients and stay competitive in the market.

Business Development & Growth:

- Identify opportunities for business growth within existing accounts and new markets.

- Assist in proposal preparation, pitching to new clients, and negotiating contracts.

- Monitor market trends and competitor activity to adjust service offerings accordingly.

Strategic Planning & Reporting:

- Drive the development and execution of staffing strategies aligned with company goals.

- Regularly report to senior management on the division's performance, key achievements, and areas for improvement.

- Proactively identify risks and issues that may affect delivery and implement solutions.

Operational Excellence:

- Ensure continuous improvement in recruitment practices and client service delivery.

- Implement best practices and KPIs for recruitment teams to ensure high efficiency and quality of service.

- Use data-driven insights to make informed decisions and improve the delivery process.

Key Requirements:

Experience:

- At least 5-10 years of experience in the recruitment and staffing industry, with a proven track record of delivering results.

- Knowledge of both permanent and temporary staffing models.

Skills & Competencies:

- Strong leadership, team management, and interpersonal skills.

- Deep understanding of HR consulting, recruitment strategies, and client management.

- Ability to manage multiple client accounts and ensure high service standards.

- Strategic mindset with the ability to align operational goals with business objectives.

- Excellent communication and negotiation skills.

- Proficient in using staffing software and HR tools (e.g., ATS, CRM systems).

Educational Qualifications:

- Bachelor's degree in Human Resources, Business Administration, or related field (MBA preferred).

Preferred:

- Experience in handling both high-volume recruitment and niche talent acquisition.

- A strong network of industry contacts and knowledge of current HR industry trends.

- Ability to scale and grow the business in competitive markets.

Why Join Us?

- Be part of a fast-growing, dynamic company with a strong market presence.

- Opportunity to lead a high-impact team and make a significant contribution to the success of the business.

- Competitive compensation package with performance-based incentives.

- Strong focus on professional growth and career development.