Customer Support Representative

Role Description

This is an on-site role located in Sarjapur, Bengaluru for a Customer Service Representative. The Candidate will be responsible for :

• Answering inbound/outbound calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints
• Keep records of customer interactions and transactions, details of enquiries, complaints, and comments, as well as actions taken.
• Process orders, forms, and applications Follow up to ensure that appropriate actions are taken on customer requests
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Helping Abandoned cart customer to convert their order into sales, by taking them through the checkout process.
• Ensuring customer satisfaction, handling customer support, analyzing customer feedback, and communicating with customers. The candidate will work closely with the customer support team and the product development team to provide an excellent customer experience.

Qualifications

• Strong customer service skills with a focus on customer satisfaction
• Excellent communication skills, with the ability to clearly and confidently communicate with customers
• Prior experience in customer support is a must. Experience in a beauty or cosmetic industry is a plus
• Proficiency in English and Hindi is required, knowledge of additional regional languages is a plus
• Bachelor's degree in any field, but a degree in business, marketing or communications is a plus
• Job Type: Full Time
• Monday to Friday (9 AM-6 PM)

Saturday : working from home (10 AM- 5 PM)

THE CANDIDATE SHOULD BE WELL VERSED WUTH HINDI AND ENGLISH.