Video KYC- Aioli

RESPONSIBILITIES

• Assisting the customer in opening the liabilities account
• Carrying out verification of the customer on call
• Basic understanding of KYC documentation requirements for saving accounts and verifying the same on the video call
• Handle Yes Bank customers in a polite and friendly way, instilling customer confidence and resolving customer issues while onboarding journey wherever possible.
• Listen to customer, gauge needs and provide information on relevant products on the bank.
• Takes ownership and initiative to complete necessary video call and customer follow up.
• Responsible for achieving key performance indicators whilst maintaining Yes Bank quality and compliance Standards.
• Outbound Calls, Email, Chat, Complaints resolution while onboarding journey.
• Completion of required trainings and certifications