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Video KYC- Aioli
Yes Bank
posted 3mon ago
Job Description
RESPONSIBILITIES
- Assisting the customer in opening the liabilities account
- Carrying out verification of the customer on call
- Basic understanding of KYC documentation requirements for saving accounts and verifying the same on the video call
- Handle Yes Bank customers in a polite and friendly way, instilling customer confidence and resolving customer issues while onboarding journey wherever possible.
- Listen to customer, gauge needs and provide information on relevant products on the bank.
- Takes ownership and initiative to complete necessary video call and customer follow up.
- Responsible for achieving key performance indicators whilst maintaining Yes Bank quality and compliance Standards.
- Outbound Calls, Email, Chat, Complaints resolution while onboarding journey.
- Completion of required trainings and certifications
Employment Type: Full Time, Permanent
Functional Areas: Other
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