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Billings Analyst
Birdeye
posted 2mon ago
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Flexible timing
Key skills for the job
Job Description
Birdeye is looking for a passionate and driven Contracts and Billing Specialist to play a key role in supporting the finance, sales and success organizations. This role reports to the Sr. Accountant and is based in Manila.
- Assist Sales and Success in addressing customer inquiries related to contract and invoicing/billing issues including manual invoicing and processing ACH requests
- Review submitted contracts/order forms for completeness, accuracy and conformance to sales policies and guidelines
- Work and manage case queue for all cases related to changes in billing, credits, refunds and cancellations
- Establish and maintain good working relationship with customers
- Partner with Sales and Success to deconstruct and solve complex billing issues and assist in account reconciliations for customer billing investigations and disputes
- Ensure all subscriptions and billing align with executed customer contracts and identify efficient processes to scale the business
- Own and manage the overall chargeback process
- Avalara/Sales Tax experience
- Prepare ad-hoc analysis and work on ad-hoc projects, as needed
- Analyze billing data, including the number of invoices, revenue trends, and customer billing history, as needed
- Prepare detailed reports and summaries to aid in decision-making processes, as needed
- Identify opportunities for process improvement and efficiency in billing operations
- Billing system (Salesforce Billing) implementation experience a plus
requirements
- Bachelors degree or equivalent combination of education and experience
- 2+ years of customer order management or billing support experience in the technology industry for SaaS companies
- Process improvement and/or project management experience
- Excellent interpersonal and communication skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues, ability to think quickly
- Strong research, analytical, and problem-solving abilities, and extreme attention to detail
- Ability to work independently and excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
- Ability to understand broader business and financial issues and juggle multiple projects and tasks
- Must maintain a positive attitude in stressful situations while working within a team environment
- Strong level of expertise in Salesforce and Recurly or other billing and CRM software
Employment Type: Full Time, Permanent
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What people at Birdeye are saying
Analyst salary at Birdeye
reported by
1
employee
with 2
years exp.
₹3.1
L/yr - ₹4
L/yr
46%
less
than the average Analyst Salary in India
View more details
What Birdeye employees are saying about work life
based on 97 employees
Flexible timing
Monday to Friday
No travel
Night Shift
Birdeye Benefits
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