Binary Semantics - Head - Information Technology (10-13 yrs)

Exp: 10+ yrs

Location: Gurgaon

Education: B.tech or MCA (Regular) and MBA will be a plus

Shift Timing: General (10 AM to 7 PM)

Job Summary:

As the Head of IT, you will be responsible for leading and managing the IT department, ensuring the alignment of IT strategies with business objectives, and overseeing all aspects of IT infrastructure, security, systems administration, telecommunications, and cloud technology.

You will also take a proactive approach in managing the company's IT resources, ensuring operational efficiency, security, and scalability.

The role requires hands-on expertise in system administration, cloud infrastructure, cybersecurity, networking, and vendor management, combined with excellent leadership and communication skills.

Key Responsibilities:

IT Strategy & Leadership:

- Develop and implement a comprehensive IT strategy to support Binary Semantics Ltd.'s business goals, focusing on technological innovation, scalability, and cost-efficiency.

- Establish IT governance frameworks and ensure compliance with relevant regulations and standards, including ISO 9001 /ISO 27001 /ISO 27701 /Other ISOs, SOC 2, CMMI, DPDPA and industry best practices.

- Lead IT operations, focusing on performance optimization, business transformation, and digital innovation.

- Collaborate with senior leadership to integrate IT systems effectively into business processes, optimizing operational efficiency and enabling growth.

IT Infrastructure & Operations Management:

- Lead the design, implementation, and management of high-availability IT infrastructure, including network management, cloud computing, and on-premise systems.

- Oversee the configuration and management of leased line connections, ensuring high-speed, reliable internet access and dedicated communication for remote locations.

- Supervise and manage networking components (LAN, WAN, VPN, firewalls, switches, routers), ensuring optimal performance and scalability.

- Ensure the effective operation of web servers and manage shared hosting environments.

- Manage system administration tasks such as patch management, Windows AD management, backup and restore processes, and routine hardware and firmware installations.

Cloud Infrastructure & Security Management:

- Oversee the management and optimization of Azure /AWS cloud infrastructure, including cloud hosting, instance provisioning, and storage management.

- Implement and manage security protocols to safeguard company systems, including patch management, firewall configurations, and intrusion detection systems (IDS).

- Develop and maintain disaster recovery and business continuity plans, ensuring minimal downtime and rapid recovery in case of incidents.

- Provide leadership in the adoption of Robotic Process Automation (RPA), AI, and machine learning technologies to enhance business operations.

Software Development & System Integration:

- Lead the software development lifecycle (SDLC) for all in-house projects, ensuring Agile practices, continuous integration/continuous deployment (CI/CD) pipelines, and version control are followed.

- Manage the development and integration of custom software solutions, including ERP systems, CRM platforms, and other business applications.

- Ensure the smooth integration of business-critical applications across various platforms and systems.

Telecommunications & Call Center Systems:

- Manage and optimize the telecommunications infrastructure, including IP PBX, VoIP, SIP trunks, and virtual numbers for seamless communication.

- Oversee the implementation and management of auto-diallers (for both inbound and outbound calls), IVR systems, and call routing systems integrated with CRM solutions.

- Manage unified communication systems (voice, video, and collaboration platforms) to facilitate efficient communication across the organization.

Vendor & Asset Management:

- Coordinate with third-party vendors and service providers, ensuring that all IT-related services and hardware are delivered on time and in accordance with agreed-upon SLAs.

- Oversee software license and asset management processes, ensuring compliance and cost-efficiency in the utilization of IT resources.

- Lead negotiations with vendors to ensure competitive pricing, effective contract management, and delivery of quality services.

Team Leadership & Development:

- Lead, mentor, and develop a high-performing IT team, ensuring the alignment of individual goals with the company's vision.

- Set clear performance targets, provide regular feedback, and encourage ongoing learning and professional development.

- Cultivate a collaborative and innovative team culture, fostering knowledge sharing and professional growth through certifications, workshops, and mentorship.

Performance Management & Optimization:

- Ensure the performance and reliability of all IT systems and services, utilizing data-driven metrics and KPIs to track success and identify areas for improvement.

- Take full ownership of IT operations, ensuring deadlines are met for individual projects, IT processes, and systems upgrades.

- Continuously monitor the technological landscape, making recommendations for system improvements and operational efficiencies.

Required Technical Skills:

- System Administration & Management: Proven experience in System Administration, including the installation of hardware and firmware, patch management, Windows AD management, backup and restore operations, and system upgrades.

- Networking & Security: In-depth knowledge of network management (LAN, WAN, VPN), configuration and troubleshooting of network devices (routers, switches, firewalls), and knowledge of network security protocols to ensure system protection.

- Cloud Infrastructure: Strong expertise in managing and configuring Oracle, Azure and AWS cloud infrastructure, including cloud hosting, instance provisioning, storage management, and security configurations.

- Database Management: Experience in managing databases, including database setup, maintenance, and optimization, as well as handling web server technologies.

- Telecommunications: Experience with managing telephony systems, including VoIP, IP PBX, virtual numbers, dialers, and call management systems (IVR, call routing).

- Software Licensing & Asset Management: Proven ability to manage software license compliance, asset tracking, and IT resource allocation efficiently.

Desired Skills:

- Team Collaboration & Leadership: Strong communication, organizational, and leadership skills, with the ability to balance and prioritize tasks effectively in a fast-paced environment.

- Client Interaction: Excellent presentation and communication skills for effective interaction with internal teams, clients, and customers.

- Emerging Technologies Awareness: A passion for staying updated on emerging technologies and industry trends to maintain the company's competitive edge.

- Problem-Solving & Decision-Making: Ability to anticipate issues, resolve ambiguity, and make informed decisions quickly, demonstrating initiative and accountability.

- Performance Excellence: Focused on achieving excellence through shared goals and collaboration, fostering a performance-driven culture.

- Adaptability & Task Ownership: Ability to adapt to changing situations, handle multiple tasks simultaneously, and take complete ownership of assigned tasks to meet deadlines.

- Supporting other Group Companies