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Engaged Employer

Bill Gosling Outsourcing India

Compare

3.5

based on 683 Reviews

Video summary

19 Bill Gosling Outsourcing India Jobs

QA Consultant - QUALITY EVALUATION

MattsenKumar Services Pvt. Ltd

3.5

based on 683 Reviews

1-2 years

₹ 2.1 - 3L/yr (AmbitionBox estimate)

Jaipur

1 vacancy

QA Consultant - QUALITY EVALUATION

Bill Gosling Outsourcing India

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Finance Share Market Outsourcing Auditing French Language Information Security

+ 3 more

Job Description

Evaluate & audit conversations / transactions on behalf of assigned client process(es) as per pre-defined guidelines ensuring zero / minimal quality variance while maintaining productivity parameters. Quality consultant is expected to evaluate and audit telephone, email and chat communication / transaction and provide detailed feedback via an evaluation tool to the customer

What Youll Do:

Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary
Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions
Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge
Meet and exceed daily volume and productivity targets
Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented
Participate in various internal/external training programs to continuously hone required skills and knowledge base.

Abide by all HR policies and processes including but not limited to code of conduct, attendance, and floor discipline.

What Were Looking For:

All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role

Also, we required 2 resources in the financial related field who knows about the share market and banking knowledge.

Employment Type: Full Time, Permanent

Read full job description

Bill Gosling Outsourcing India Interview Questions & Tips

Prepare for Bill Gosling Outsourcing India Quality Consultant roles with real interview advice

What people at Bill Gosling Outsourcing India are saying

3.9

Rating based on 34 Quality Consultant reviews

Anonymous · Quality Assurance in Gurgaon / Gurugram

Likes

Good Environment.

Work-life balance - Good

Dislikes

Salary issue, location issue, and shift issue,

Read 34 Quality Consultant reviews

Quality Consultant salary at Bill Gosling Outsourcing India

reported by 154 employees with 1-7 years exp.

₹2 L/yr - ₹5.6 L/yr

64% less than the average Quality Consultant Salary in India

View more details

What Bill Gosling Outsourcing India employees are saying about work life

based on 683 employees

62%

49%

79%

70%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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