Customer Success Intern

We are seeking a motivated and detail-oriented Customer Success Intern to support BHIVE s Customer Success team. This is an excellent opportunity for a fresh graduate to gain hands-on experience in client relationship management, customer engagement, and retention strategies while contributing to our mission of delivering exceptional customer experiences.

Key Responsibilities :

Client Onboarding & Engagement

• Assist in onboarding new clients, ensuring a seamless transition and setup process.
• Conduct regular check-ins with clients to understand their needs and provide proactive support.
• Help resolve client issues promptly, ensuring a high level of satisfaction.

Relationship Management

• Build and maintain strong relationships with clients by providing personalized service and solutions.
• Support the creation of engagement strategies to enhance client retention and loyalty.
• Gather and analyze client feedback to identify areas for improvement.

Customer Success Support

• Collaborate with the sales and operations teams to address client concerns and enhance service delivery.
• Maintain accurate records of client interactions and updates in the CRM system.
• Assist in preparing client success reports and presentations.

Upselling & Cross-Selling

• Identify opportunities for upselling and cross-selling BHIVE s products and services.
• Communicate value propositions effectively to meet client requirements.

Market Research & Insights

• Conduct research to understand client industries, challenges, and trends.
• Provide actionable insights to the team to improve the customer experience.

Qualifications

• Fresh graduate with a bachelor s degree in commerce, Business Administration, or related fields.
• Basic understanding of customer success principles and practices.
• Proficiency in MS Excel and MS Office; familiarity with CRM tools is a plus.
• Strong communication, problem-solving, and interpersonal skills.
• Positive attitude and eagerness to learn.

Skills

• Excellent organizational and multitasking abilities.
• Empathy and a customer-focused mindset.
• Self-motivated and proactive in identifying solutions.
• Ability to thrive in a fast-paced and dynamic environment.

Benefits

• Hands-on experience in client relationship management and customer success strategies.
• Opportunity to develop professional skills in customer engagement and retention.
• Exposure to real-world business operations and strategies.
• Mentorship from experienced professionals.
• Certificate and recommendation letter upon successful completion of the internship.