Business Development manager - (DTH) - Bangalore

Preferred candidate profile

Team handling

Basic Knowledge of Excel & Presentation Skills

Willing to Travel minimum 10-15 Square KMs for field Visit & Customer Escalation based on the Needs.

Two wheeler to travel in market

Intent to work in a field role

Qualification : Any graduation

Age less than 34 years.

6 days Working.

Petrol Allowance given Separately

Function:

DTH What you will do:

Functional Responsibilities:

• Strengthen the distribution and sales network by increasing the DTH Selling Outlets to the organizational expectation numbers in the assigned territory.

• Ensure availability of recharge so that existing customers are adequately serviced

• Understand the market demographics and drive sales strategy according to customer segments

• Drive the basic distribution & hygiene parameters such as DTH Active Outlets, effective coverage and transacting outlets

• Ensure brand visibility through organized merchandising activities

• Ensure compliance to policy and processes by the Installation Engineers and ensure customer SLA are met

• Handholding the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes

• Ensure closure of Service Request loops & intervene and handle complaints in case of escalations. Escalate critical issues if required.

• Plan field visits to gather & analyze competitor data on quality of services provided

• Ensure maintenance of adequate inventory level of installation equipment for contingencies

• Upselling of products and service packs to customers. Organizational Responsibilities

• Effectively engage in partner appointment & partner management and control attrition & ROI

• Fostering the relationship with sales & service distributors in the assigned territory

• Analyze customer feedback forms & highlight areas of improvement and suggest interventions/initiatives

• Develop timely Market Intelligence reports, detailing the changing customer trends and competitors performance

• Effectively perform handholding & implement on the job training programs for Retailers and Field Sales Executives (FSE)

What you need to have:

Skills

• Analytical skills

• Consultation, facilitation, negotiation and selling skills

• Enterprising & Entrepreneurial skills

• Leadership and people management skills

• Basic computer literacy – MS Office: Excel, Outlook

• Appropriate management of escalations

• Ensure timely resolutions of issues

• Partner management skills

• Upselling skills Attributes

• Ability to ensure excellence in execution

• Ability to collaborate and work with large teams

• Problem Solving ability Purpose of the Job: An opportunity to be at the frontline of the business and take charge of an entire territory with the responsibility of driving sales and end-to-end customer service. The focus will be on Increasing the Customer Market Share, Revenue Market Share and execute the entire Go-To-Market (GTM) strategy in the DTH business by leveraging the vast distribution network. On the customer front, manage service centers, inventories, after-sales service to ensure timely resolution of customer escalations. Implement the “Serve to Sell” to enhance business for DTH.

Please do kindly share your resume to a_p.s.sanjunivasini@airtel.com or WhatsApp to 8867950353